- Provide professional, courteous customer service by serving as liaison between customers and Warren operations.
- Respond to customer requests for service, providing information, entering load information into computerized system.
- Communicate with customers about deliver/pick up times, changes to load status, and set appointments for operators.
- Build and continually develop relationships with customers.
- Responsible to track and trace loads from before picking up until delivery completion.
- Recognizing and tracking of high priority loads/lanes and escalating delays or problem areas as needed.
- Bring solutions to the table for covering loads; know when to escalate loads to get them covered.
- Frequent, accurate, and timely communication to internal and external customers.
- Follow up with customers to ensure all proper paperwork has been submitted.
- Communicate successes while soliciting more business.
- Promote and sell Warren service to active customers, serving as liaison between customers and Warren operations.
- Maintains accurate records, research and develops accounts, and reports on account activity.
- Works with internal and external customers to ensure loads are completed from tender to payment.
- Communicates with department Manager to assess and distribute current information on the development and needs of customers.
- Performs other duties, tasks, or responsibilities as assigned.
- Written and verbal fluency in both English and Spanish
- Excellent customer service skills
- Strong sales and negotiation skills
- Excellent time management and organizational skills
- Hard worker with a drive for results who can persevere in the face of resistance or setbacks
- Strong work ethic and sense of integrity; trustworthy
- Excellent verbal communication skills
- Knowledge of MS Office (Word, Excel, Outlook)
- Must be able to demonstrate a proactive commitment to Warren corporate values and the success of all staff.
- Preferred: Four-year college degree from an accredited institution, or equivalent
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bilingual customer service representative - Waterloo, United States - Warren Transport
Description
Job Description
POSITION INFORMATION The Customer Service Representative position is to strengthen and enhance the growth and stability of Warren. Implementation of sound marketing and customer service principles to develop and service customers in accordance with company and department quality, sales, utilization, and profit objectives. Also serving as liaison between the customer and Warren. BASIC RESPONSIBILITIESPI1f30f4b304f