- Act as the first point of contact for guests that reach out to Shake Shack via email, and additional channels as needed ensuring each guest receives timely, personalized, and relevant responses, as well as amicable resolutions to their inquires or complaints.
- Ensure complaints and suggestions are documented and reported to various Shake Shack departments by accurately updating guest records within our CRM
- Coordinate with other departments to ensure guests concerns are being handled appropriately.
- Excellent verbal and written communication skills
- 40 hours per week availability, including weekends and PM shifts
- Ability to take an innovative and creative approach to problem solving
- Passion for the brand
- 1+ year of professional customer support experience in food, hospitality and/or lifestyle brand
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Temporary Hospitality Representative - Remote, United States - Shake Shack
Description
Job Summary
The Temporary Hospitality Representative will deliver best-in-class hospitality to guests that engage with Shake Shack through email channel, and additional channels as needed, as well as support our Shacks by handling follow-ups about incidents that happen at our locations. They will support the growth and evolution of the guest experience by documenting the types of inquiries we receive and spotting trends.
This role requires open availability Monday-Sunday (8:30 am - 9:00 pm) on days, nights, and weekends- and 40 hours per week of availability.
Job Responsibilities and Duties
Knowledge, Skills, Abilities
Education Requirements
High School Diploma or Equivalent
Education or Certificate Details
About Us
Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually the rest is Shack history With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
We are expanding across the U.S. and around the world Join our #ShackFam
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.
