- Paid time off
- Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
- Employee Assistance Programs, Adoption Assistance, Healthy Contributions, , Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
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insights analyst ii, fch
2 weeks ago
Froedtert Health Menomonee Falls, United StatesDiscover. Achieve. Succeed. #BeHere · Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. · This job is HYBRID. · FTE: · Shift: 1st shift flexible between 7 am to 5 pm · Job Summary: · This role works effectively with Human Resources subject matter experts ...
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it systems support analyst, fch
4 days ago
Froedtert Health Milwaukee, United StatesDiscover. Achieve. Succeed. #BeHere · Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility. · This job is ON - SITE. · FTE: · Shift: Flexible 1st shift 7 am to 5 pm with on call about twice a year. · Job Summary: · This position is responsible for all support, con ...
epec workforce mgmt analyst, fch - Menomonee Falls, United States - Froedtert Health
Description
Discover. Achieve. Succeed. #BeHereLocation: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.
This job is REMOTE.
FTE:
Shift: Shift 1
Job Summary:
The Analyst is responsible for forecasting volume and projecting staffing needs to ensure accurate and adequate support for all EPEC business processes. The forecast planner will be expected to accurately project FTE requirements for near-term, long-term, and overall budgeting purposes, while maintaining a minimal forecast-to-actual variance. Other key responsibilities include identifying trends and behaviors to ensure optimal cost effectiveness and operational efficiency, making recommendations to best achieve KPI metrics for the EPEC, and producing representative schedules to meet the EPEC service levels and other goals and objectives.
EXPERIENCE DESCRIPTION:
Two (2) years of workforce management experience in a contact center environment required.
Prior experience with workforce management tools (e.g., Cisco Finesse, Calabrio, IEX, Verint, Aspect) required.
Experience specifically with Cisco telephony and Calabrio WFM preferred.
EDUCATION DESCRIPTION:
Bachelor's Degree in Business, Human Resources or a related field required. In lieu of degree, an additional four years of related experience may be considered.
SPECIAL SKILLS DESCRIPTION:
Advanced knowledge of Microsoft Excel required. Strong analytical and problem-solving skills.
The ability to quickly turn large sets of data into meaningful analyses.
Maintains high energy and positive attitude.
Thinks quickly and uses appropriate judgment.
Excellent written and verbal communication skills.
Demonstrates regular, consistent and punctual attendance.
Experience with IVR design, modification, and testing preferred.
Experience using Erlang C preferred. SQL experience preferred.
Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at We will attempt to fulfill all reasonable accommodation requests.