- Relationship Management with Agency/Broker/Consultant/Client. Develop and maintain a positive working relationship with customers and partners (Agents, Consultants, Brokers and/or Clients) to increase Blue Cross brand loyalty by proactively managing customers to provide timely identification and resolution of elevated issues by coordinating with all appropriate enterprise functional areas.
- Represents BCBSMN insurance plans, by meeting with brokers independently, ensuring they are in compliance, aware of mandates, and educated on updates in the market and to their plan
- Assist in the preparation and delivery of proposals and renewals for new and existing health plan business or relevant ancillary lines.
- Issue resolution, by working with Account Advisor team and other internal partners.
- As available, responsible for answering and following up on incoming sales calls and emails from prospective customers generated by marketing campaigns.
- Increases the sale of company products through determining suitability, eligibility, and need; explains benefits for appropriate coverage, responds to questions, supplies relevant marketing material, and assists with the application process.
- Quote, implement and renew clients in our Associated Health Plan offerings.
- Maintain client and employee information in the client database as required.
- Facilitate the development, delivery and accuracy of customer communications using available systems, tools, and resources.
- Support retention and growth sales with partners and customers.
Nice to Have:
- Bachelor's degree.
- Knowledge of Blue Cross and affiliates products is preferred.
- Sales or customer service experience
Required Skills and Experiences:
- 1+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
- Excellent analytical, problem identification and resolution skills as this pertain to benefit plans.
- Possess and maintain a valid MN Resident Producer License in the lines of Life & Health/ Accident in good standing within 60 days of employment.
- Excellent written and verbal communication skills and attention to detail.
- Ability to achieve results in a highly complex environment with tight timelines and multiple shifting priorities.
- Excellent interpersonal skills and the ability to contribute healthy and positive dynamics to the work team.
- Able to influence internal and external partners to achieve desired outcomes.
- Positive attitude and the ability to participate as part of a team to assure plan compliance and customer satisfaction.
- Demonstrated PC skills, including experience in Microsoft, Word, Excel, and PowerPoint.Make A Difference
Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to
All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.
Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association. -
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Account Mgr - Eagan, United States - Blue Cross and Blue Shield of Minnesota
Description
About Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.
How Is This Role Important to Our Work?
This position is responsible for assisting brokers and sales agents to ensure Blue Cross maintains its market position for 2-9 client groups.
