Director, Sales Operations - Bloomington, United States - ConvergeOne

Description

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

The Director, Sales Operations is responsible for strengthening relationships and increasing revenue and profitability within ConvergeOne's customer base by leading a geographically diverse Inside Sales Support team. The team of Inside Sales Support Representatives provides pre-sales assistance to field sellers across the opportunity sale cycle from opportunity creation to order submission, including deal registrations, quoting and order submissions in compliance with the ConvergeOne Booking Policy. This role is responsible for setting the vision for future state and mapping out coverage and process improvements with a clear implementation plan utilizing tools already in place and in support of the ConvergeOne go to market strategy. This individual is responsible for defining and implementing key performance metrics to measure pre-sales support impact on business performance and building and leading a high performing team.

#LI-JM1

Measures of Success Generally Include:

Collaborates with ConvergeOne regional sales leadership team to ensure pre-sales support is provided to the field National Account Managers (NAMs)
• Designs and implements an optimal coverage structure for allocation of pre-sales support capacity
• Defines and holds the team accountable to Key Performance Metrics supporting sales, profitability and win rates in support of ConvergeOne's Go To Market strategy
• Partners cross functionally with internal Directors and Managers to ensure that monthly revenue and booking forecasts are a priority for the team of ISR Mgrs. reporting to them
• Focuses on end-to-end process alignment, partnering cross functionally across the organization on process enhancements, and ensures standardization and documentation of core processes for pre-sales support
• Coaches and manages their team members from initial sales opportunity, quoting, and preparing orders packages for booking utilizing ConvergeOne's policies and procedures to ensure accuracy
• Establishes and maintains an ongoing rapport with external customers and internal departments
• Interacts with internal ConvergeOne team members and provides input on existing processes and on new process end to end documentation
• Leads and coaches the ISR Mgrs. on customer order management which includes working within ConvergeOne's CRM system, manufacturer and distributor portals, preparing customer orders for placement by providing an accurate order package to colleagues following the ConvergeOne Booking Policy
• Leverages all reporting tools monthly such as the ISR dashboard, QlikView, and Power BI dashboards to measure and celebrate success of the team as well as to determine coaching and training needed
• Corresponds with Director, Regional Sales Operations, Regional Vice President (RVP), Area Sales Leader (ASL), Sales Director (SD), National Account Manager (NAM), Mgr. Sales Support Representative (SSR), Director of Procurement, and others inside ConvergeOne as needed to ensure order is booked and questions are answered
• Ensures their team members are maximizing deal profitability by leveraging OEM programs and promotions
• Supports their team by working with other ConvergeOne leaders to provide training as needed on various topics to ensure team members have the knowledge and skills to support ConvergeOne's strategic initiatives
• Leads and coaches the ISR Mgrs. and provides support in all aspects of caring for their team members to ensure morale and culture are in alignment with ConvergeOne's vision and mission statement
• Keeps well informed on industry changes, participates where possible in organizations directly involved with our prime markets, and continually works to improve sales knowledge
• Keeps current on company policies, procedures, and objectives, clarifying them with Vice President of Sales Operations when and if questions arise, and is always prepared to accurately discuss these policies to our customers and team members

Essential Functions

• Operates during end of month, end of quarter, end of year for ConvergeOne's strategic manufacturers as needed to ensure all orders are processed promptly
• Attends internal and external training classes to ensure technical expertise on products and solutions and order process continues to grow
• Works with Vice President of Sales Operations on task forces and other internal projects as needed
• Seeks proactively opportunities for process improvements across Quote to Cash and brings those ideas forward as appropriate to their manager and Sales Operations team members
• Utilizes metrics driven performance analysis and decision making
• Works towards making internal and external customers raving fans of themselves and of ConvergeOne

Additional Specific Duties and Responsibilities

• Ability to retain positive energy dealing with various situations and escalations
• Collaborates with Sales Operations leaders and regional sales teams to ensure alignment on strategic initiatives and forecast goals

Required Qualifications

• Bachelor's degree or equivalent in a business-related subject
• 5+ years' sales/business experience in leadership role
• Skills and passion to lead a team and encourage them to grow
• Proficient with Microsoft Office Suite
• Ability to work in a fast paced, high volume, challenging environment
• Desire and ability to envision and deliver positive change
• Exceptional listening, verbal, and written communication skills
• Self-motivated, with high energy, operates with urgency, takes initiative
• Attention to detail and quality of work
• Ability to absorb technical information and execute
• Strong problem identification and resolution skills
• Proficient in in 3rd party manufacturer tools, business processes and sales engagement models

Desired/Preferred Qualifications

• Knowledge of Offshore systems and processes
• Offshoring with experience analyzing, implementing, managing, and optimizing all aspects of transactional opportunities.

C1 BENEFITS

* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP.

Notice of E-Verify Participation

https://e- https://e-;

Right to Work

https://www.e-