Jobs
>
Santa Barbara

    Customer Care Representative - Santa Barbara, United States - AppFolio

    AppFolio
    AppFolio Santa Barbara, United States

    Found in: Lensa US 4 C2 - 6 days ago

    Default job background
    Description

    ** Customer Care Representative**

    Customer Care Santa Barbara, California

    **Description**

    **Hi, Were AppFolio.**

    Were innovators, changemakers, and collaborators. Were more than just a software company were a cloud-based powerhouse that creates products to make our customers lives easier. Were revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

    **We love where we work, and you can, too.**

    To find out more about what AppFolio has to offer, check out ****.

    **Who we are looking for:**

    **Customer Care Representative - AppFolio Property Manager**

    We are currently hiring Customer Care Representatives (CCR) to join our Customer Care departments with the AppFolio product. A Customer Care Representative is one of the most important roles at AppFolio and amongst successful SaaS businesses, as it directly impacts customers lifetime happiness and retention. The purpose of a CCR is to bolster customer relationships by providing distinctive service and product assistance. This helps the customer find value in our product and creates love for our company.

    By working directly with our client base you will serve as the link between AppFolio Property Manager and the customer, operating as the face of our company to create promoters within our industries. All CCRs complete a formal onboarding program to develop extensive product knowledge, which is invaluable for future career opportunities at AppFolio. As a member of the CCR team you will have the opportunity to develop professional communication skills, improve the customer lifetime value and directly contribute to the growth of our products and company.

    This is the ideal position for motivated individuals with a genuine interest in helping others, a strong desire to learn and advanced attention to detail.

    **Responsibilities:**

    Master the product through our formal onboarding program and continued learning.

    Work within a small team to manage allocated queue of customer requests.

    Provide timely response to customer support inquiries via phone and email.

    Provide product training to increase customer product knowledge.

    Maintain organized queue of open support requests.

    Enhance customer satisfaction by providing distinctive service in all interactions.

    Establish a trusted advisor relationship to ensure customer satisfaction.

    Utilize SalesForce to manage all customer interaction and inquiries.

    Utilize Zoom to provide efficient face-to-face customer service.

    Understand product roadmap of future updates to better handle client requests.

    Provide valuable feedback to Product team based on client interactions.

    Collaborate with internal teams to mitigate risk and reduce customer churn.

    Receive direction from Manager and guidance from fellow CCRs .

    Serve as an AppFolio brand ambassador to create promoters within industry.

    Represent Services department at offsite meetups with customers and prospects.

    Assist in building out customer facing Help Resources, including help articles, tutorials, videos and FAQs.

    **Skills and Knowledge:**

    BA/BS degree or equivalent work experience

    Exceptional customer relationship building skills

    Excellent written and oral communication skills

    Strong analytical capabilities for advanced problem-solving

    Demonstrable leadership skills

    Highly organized and strong ability to multi-task

    Strong curiosity and desire to learn

    Ability to display good judgment

    Ability to work cross-functionally in a fast-paced environment

    Ability to follow through on tasks until completed

    Ability to develop trusted relationships and find creative solutions

    High degree of flexibility

    Accounting knowledge preferred but not required

    Property Management knowledge preferred but not required (*AppFolio Property Management specific*)

    If you are interested in joining the Customer Care team to directly contribute to the growth of AppFolio, apply today

    **AppFolio Benefits & Perks**

    We've got you covered with comprehensive medical, dental, vision coverage, and 401(k) Retirement Plan with AppFolio matching contribution

    Refresh and recharge with 21 days Paid Time Off and 8 Company Holidays

    Grow your career with challenging and meaningful work, all while making an impact and honing your talent

    Become a part of a diverse, supportive and tight-knit team that values ownership and innovation

    Celebrate wins and milestones with your team and build each other up for success

    Get to know AppFolians outside of your team and gain experience through the Give Back Committee, book clubs, volleyball leagues, AppFolio Learns, and much more

    **Our Story**

    AppFolio ( was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management.

    To find out more about what AppFolio has to offer, check out .

    ***Statement of Equal Opportunity***

    *At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. Thats why were a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, youre always welcome at AppFolio.*

    Apply Later **Share**

    *Email*

  • AppFolio

    Customer Care Representative

    Found in: Lensa US 4 C2 - 3 days ago

    AppFolio Santa Barbara, United States

    ** Customer Care Representative - AppFolio Investment Management** · Customer Care Santa Barbara, California · **Description** · **Hi, Were AppFolio.** · Were innovators, changemakers, and collaborators. Were more than just a software company were a cloud-based powerhouse tha ...

  • Chumash Enterprises

    Customer Care Representative

    Found in: Lensa US 4 C2 - 6 days ago

    Chumash Enterprises Santa Ynez, United States

    Overview: · Answers inbound calls from new and existing guests with the goal of increasing business through increased guest satisfaction, guest retention, and The Club card member experience. · Responsibilities: · Answers general and routine guest inquiries delivered through i ...

  • Cottage Health System

    clinical supervisor, nicu

    Found in: MyJobHelper US C2 - 4 days ago

    Cottage Health System Santa Barbara, CA , USA, United States

    This position supervises the workforce(s) providing direct care for patients. Directs patient assignments, staff scheduling, patient flow, and assists in meeting financial targets by effectively assisting in managing utilization, productivity, personnel and supplies. Participates ...

  • Bartlett Tree Experts

    arborist plant health care specialist

    Found in: MyJobHelper US C2 - 4 days ago

    Bartlett Tree Experts Santa Barbara, CA , USA, United States

    If you enjoy working outdoors in a professional and safe environment, consider a career with Bartlett Tree Experts At Bartlett, we value a strong culture of excellence in safety, scientific research, lifelong learning, and career development. · We are seeking experienced Plant H ...

  • Bartlett Tree Experts

    Arborist Plant Health Care Specialist

    Found in: MyJobHelper US C2 - 1 day ago

    Bartlett Tree Experts Santa Barbara, United States

    If you enjoy working outdoors in a professional and safe environment, consider a career with Bartlett Tree Experts At Bartlett, we value a strong culture of excellence in safety, scientific research, lifelong learning, and career development. · We are seeking experienced Plant H ...

  • Maxim Healthcare

    caregiver - all shifts - santa barbara

    Found in: MyJobHelper US C2 - 4 days ago

    Maxim Healthcare Santa Barbara, CA , USA, United States

    Salary: $ / per hour · The Companion Caregiver provides services to patients/clients in their places of residence that includes, but is not limited to, certain hands-off care. Hands-off care includes: providing and encouraging socialization; encouraging a mild exercise program; e ...

  • Eli Lilly and Company

    Pharmaceutical Sales Representative

    Found in: MyJobHelper US C2 - 2 weeks ago

    Eli Lilly and Company Santa Barbara, United States Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve th ...

  • Santa Barbara Neighborhood Clinics

    behavioral health coordinator

    Found in: MyJobHelper US C2 - 4 days ago

    Santa Barbara Neighborhood Clinics Santa Barbara, CA , USA, United States

    SUMMARY: Under the supervision of the Director of Behavioral Health the Behavioral Health Coordinator, will support the Behavioral Health Department. This position is responsible for completing referrals of patients to the Behavioral Health Specialists to ensure follow-up care is ...

  • California Department of Education

    paraeducator (various locations, multiple vacancies)

    Found in: MyJobHelper US C2 - 4 days ago

    California Department of Education Santa Barbara, CA , USA, United States

    About the Employer · The Santa Barbara County Education Office provides services and leadership to 20 public school districts and 10 charter schools. SBCEO offers programs and services in support of nearly 70,000 children throughout Santa Barbara County - from Santa Barbara to Sa ...

  • Santa Barbara Neighborhood Clinics

    clinical research coordinator

    Found in: MyJobHelper US C2 - 4 days ago

    Santa Barbara Neighborhood Clinics Santa Barbara, CA , USA, United States

    SUMMARY: · The Clinical Research Coordinator (CRC) will support the research study, Collaborative Approaches to Examining Adversity and Building Resilience (CARE) program. The CARE study brings together a cross-discipline, cross-sector team to study how to enhance resilience in c ...

  • Valle Verde - a HumanGood community

    Homecare, Part Time

    Found in: MyJobHelper US C2 - 6 days ago

    Valle Verde - a HumanGood community Santa Barbara, United States Part time

    The Home Caregiver assists in the personal care and protection of the residents in their private residence; this may be at a private residence in the community or offsite at a private home. The Aide develops awareness of residents' interests and needs and assists residents in max ...

  • Human Good

    homecare

    Found in: MyJobHelper US C2 - 4 days ago

    Human Good Santa Barbara, CA , USA, United States

    The Home Caregiver assists in the personal care and protection of the residents in their private residence; this may be at a private residence in the community or offsite at a private home. The Aide develops awareness of residents' interests and needs and assists residents in max ...

  • PetVet Care Centers

    front office supervisor

    Found in: MyJobHelper US C2 - 4 days ago

    PetVet Care Centers Santa Barbara, CA , USA, United States

    Position Overview: Responsible for ensuring courteous and efficient client service at the hospital, including phone management, payment processing, and receptionist supervision. Also, serves as a receptionist when needed. · Essential Functions: · * Supervise receptionists, includ ...

  • Crestwood Behavioral Health

    registered nurse

    Found in: Careerbuilder One Red US C2 - 4 days ago

    Crestwood Behavioral Health Santa Barbara, CA , USA, United States

    Are you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood family · For more than 50+ years Cre ...

  • CALM

    Senior Manager of Trauma Treatment Programs

    Found in: Adzuna US C2 - 5 days ago

    CALM Santa Barbara, United States

    : About Us: · Founded in 1970, CALM is a community-based mental health agency serving Santa Barbara County with a mission to prevent childhood trauma, heal children and families, and build resilient communities. · Our team of CALM staff and dedicated volunteers share a vision of ...

  • Assisted Home Health and Hospice

    Human Resources Coordinator

    Found in: Appcast US C2 - 6 days ago

    Assisted Home Health and Hospice Santa Barbara, United States

    Great and Rewarding Career Opportunities making a difference in the lives of People.... · Join the Assisted Home Health and Hospice Family · We treat diverse communities, each with unique needs, and our clinical and non-clinical staff reflects that. · Assisted Offers Our Employee ...

  • Crestwood Behavioral Health

    recovery coach/mental health worker noc

    Found in: MyJobHelper US C2 - 4 days ago

    Crestwood Behavioral Health Santa Barbara, CA , USA, United States

    Are you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood family · For more than 50+ years Cre ...

  • Sansum Clinic

    Registration Representative

    Found in: Lensa US 4 C2 - 1 day ago

    Sansum Clinic Santa Barbara, United States

    Job Description · The Registration Representative ensures that the registration of patients is accurate in order to receive reimbursement from payers and is responsible for accurate data entry. They contact patients based on pre-established work files to update and confirm curre ...

  • Crestwood Behavioral Health

    recovery coach

    Found in: MyJobHelper US C2 - 4 days ago

    Crestwood Behavioral Health Santa Barbara, CA , USA, United States

    Are you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood family · For more than 50+ years Cre ...

  • Crestwood Behavioral Health

    LVN/LPT Sign-On Bonus

    Found in: ZipRecruiter Test10S US C2 - 4 days ago

    Crestwood Behavioral Health Santa Barbara, United States

    Job Description · Job DescriptionAre you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood fam ...