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    Sales Support Representative - Tulsa, OK, United States - QAI Laboratories Inc.

    QAI Laboratories Inc.
    QAI Laboratories Inc. Tulsa, OK, United States

    2 weeks ago

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    Description
    Sales Support Representative
    Building Products
    Founded in 1995 by a group of experienced certification and testing experts, QAI Laboratories Ltd. (QAI) is a multi-national professional certification body, test laboratory, and inspection agency with offices throughout North America and Asia.

    Recognition of the QAI name and logo have grown significantly over the past few years resulting in significant expansion of the business.

    QAI has an exciting career opportunity within the sales department .

    The Sales Support Representative position will play a crucial role in providing administrative support to our dynamic sales team, ensuring seamless operations, and contributing significantly to our company's success.

    This position is a new role and presents an exciting opportunity to develop a diverse set of skills, collaborate closely with sales professionals, and pave the way for career advancement.

    We make a difference in people's lives through the work we do as a top-notch Product Testing, Certification, and Inspection body whilst providing rewarding careers for our employees.

    Regular maintenance of client databases / daily transactions and interactions in CRM

    • Updating CRM with relevant client info, including change of status, contact information, transaction notes, and key activities.
    • Respond to customer inquiries via phone, email, and other means in a timely and professional manner.
    • Assist customers with service-related questions, technical issues, billing inquiries and account management.
    • Conduct a reasonable needs assessment to determine proper handling, quoting or distribution to appropriate sales team (Account Manager or Business Development).
    • Schedule meetings and prepare meeting agendas for Sales Team
    • Maintain regular client contact to facilitate the timely collection of credit information
    • Timely submission of completed credit packages for risk adjudication & monitor progress
    • Stay up-to-date on service knowledge and company policies to provide accurate information to customers.
    • Empathetic and patient demeanor with a genuine desire to help others.
    • Proficiency in using customer support software and CRM systems.
    • Previous experience in customer service or a related field is preferred.
    • Technical diploma in related field or equivalent industry experience
    • Professional with at least 3 years of B2B Sales Experience
    • Possess strong working knowledge of MS Word, Excel, PowerPoint
    • Ability to travel (~25%)
    • General knowledge and understanding of building products
    • Experience working within the testing/certification industry, knowledge of the International Building Code, International Residential Code, National Electric Code and test methods under CSA, UL, EN/IEC, ASTM, ANSI and other standards.
    • Experience working with diverse teams (engineering, operations, marketing)
    • Possess the ability to read and understand policies, regulations, and standards

    QAI Laboratories offers a comprehensive compensation and benefits package including base salary and bonus/commissions, medical, dental, and other perks.

    Please submit your application here.

    Check out our other career opportunities on our website careers page:
    .

    All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.

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