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    Field Support Representative - Tulsa, United States - Alert 360

    Alert 360
    Alert 360 Tulsa, United States

    2 weeks ago

    Default job background
    Description
    *FIELD SUPPORT REPRESENTATIVE*Field Support Representatives work with Field Technicians during new installations and service tickets to verify alarm signals are received and/or working properly, and work with branch sales reps in building and scheduling jobs.

    *RESPONSIBILITIES OF THE FIELD SUPPORT REPRESENTATIVE
    • Support technicians in the field
    • Adapt to individual caller needs
    • Verify all alarm signals are received.
    • Perform preliminary data entry on all customer accounts.
    • Update customer call list and emergency numbers as needed.
    • Prompt and predictable attendance
    • Pay a great attention to detail
    • Comfortable working in a call center environment
    *SCHEDULE

    • 9:00a.m.-8:00p.m. Monday, Tuesday, Friday & Saturday.
    *REQUIREMENTS OF THE FIELD SUPPORT REPRESENTATIVE
    • Previous call center or tech support experience is a PLUS
    • Have ability to multi-task and pay strict attention to detail in a fast-paced environment.
    • Perform quality work within deadlines and with minimal supervision.
    • Interact professionally with other employees, customers, and suppliers.
    • Assist with all other tasks as needed or assigned.
    • Work effectively as a team contributor on all assignments.
    • Follow all safety requirements and maintain a safe working environment at all times.
    • Have or qualify for an alarm monitoring license.
    • Flexible, adaptable, and self-motivated in fast-paced MAS environment.
    • Must possess the ability to view and operate computer equipment up to 10 hours daily
    *Alert 360* is one of the country's fastest-growing security companies. Over the last 50 years, we have amassed nearly a quarter of a million customers in 26 states Voted one of the "Best Places to Work" for six consecutive years, we continue searching for ambitious, innovative, and team-oriented candidates interested in developing invaluable skills.


    The duties, activities, and responsibilities described are not all-inclusive of potential requirements for all assignments covered under this job description.


    Job Type:
    Full-time


    Pay:
    From $17.00 per hour

    Expected hours: 40 per week


    Benefits:

    • 401(k)
    • 401(k)
    matching

    • Dental insurance
    • Flexible schedule
    • Health insurance
    • On-the-job training
    • Paid time off
    • Professional development assistance
    • Referral program
    • Vision insurance

    Experience level:

    • 3 years
    • 4 years
    • 5 years

    Shift:

    • 12 hour shift
    • Day shift

    Weekly day range:

    • Every weekend
    • Monday to Friday

    Work setting:

    • Call center
    • In-person

    Education:

    • High school or equivalent (Preferred)

    Experience:

    • Attention to detail: 3 years (Preferred)
    Tech Suppoprt: 1 year (Preferred)


    Ability to Commute:

    • Tulsa, OK Required)

    Ability to Relocate:

    • Tulsa, OK 74137: Relocate before starting work (Required)

    Work Location:
    In person%4964124% %%sales%%
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