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- Proficient in Microsoft Word, Excel and Outlook
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Sr. Customer Service Representative- Presidents Office - Vienna, United States - System One Holdings, LLC
Description
Sr. Customer Service Representative- Presidents Office
Location:
San Antonio, TX - onsite 100%
Pay Rate:
Open to Both C2C and W2 options
Position Type:
Multiyear Contract
Summary
The Sr.
Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages.
These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.
Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.
The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role.
The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team.
Demonstrating flexibility and remaining open and adaptable to change is a must.Responsibilities:
Preferred Qualifications: