Jobs
>
Chicago

    Application-Production Support Analyst - Chicago, United States - Rose International

    Rose International
    Rose International Chicago, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    Date Posted: 05/09/2024

    Hiring Organization: Rose International

    Position Number: 463795

    Job Title: Application-Production Support Analyst

    Job Location: Chicago, IL, USA, 60604

    Work Model: Hybrid

    Employment Type: Temporary

    Estimated Duration (In months): 7

    Min Hourly Rate ($): 50.00

    Max Hourly Rate ($): 55.00

    Must Have Skills/Attributes: Agile, API, Application Support, Banking/Financial, DevOps, Production Support, Site Reliability Engineering (SRE)



    Job Description



    **Only those lawfully authorized to work in the designated country associated with the position will be considered. **



    **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. **



    ***Only qualified Application-Production Support Analyst candidates located in the Chicago, IL area will be considered due to the position requiring an onsite presence***



    The client is seeking a qualified Application-Production Support Analyst to lead production stability effort by preventing production issue and improve production stability.



    Skills / experience:


    • 5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams


    • Support experience with multi-channel applications (web, mobile, API, etc.)


    • Good to have past experience under DevOps or SRE role


    • Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies


    • Experience working on projects in an Agile/XP environment


    • Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, , , Oracle PL/SQL


    • Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment


    • The ideal candidate can explain technical issues in layman's terms and translate business needs to technology teams and back


    • Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical clients facing applications


    • Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients



    Application-Production Support Analyst Responsibilities:


    • Track /Manage Incidents /Change /Problems for assigned applications


    • Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches


    • Identify measures to improve applications stability and availability to improve support service delivery


    • Develop to become a Subject Matter Expert for assigned application domain


    • Troubleshoot production issues through monitoring and log analysis


    • Attend regular meetings with Project/Development teams to discuss production issues for prioritization, fixes and release


    • Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation


    • Help ensure compliance with all audit requirements including change control procedures and data security


    • Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts


    • Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues


    • Responsible to attend on-call, after office hours including weekend to support High and Critical production issues


    • Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found



    Benefits:

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.



    California Pay Equity:

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

  • Equity Residential

    IT Support Analyst

    1 week ago

    Equity Residential Chicago, United States

    This position will work closely with other IT teams to provision new user accounts, user access and perform some admin functions in multiple systems. This position will also be responsible for executing certain daily tasks, such as running some services and reports at scheduled t ...

  • Pregis LLC

    IT Support Analyst

    3 weeks ago

    Pregis LLC Chicago, United States

    We're Not Just in the Packaging Business-We're in the "Wow" Business · Pregis is Hiring · Why Join Pregis? · Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation ...

  • ALINED Consulting, LLC

    Technical Support Analyst

    2 weeks ago

    ALINED Consulting, LLC Chicago, United States

    Must Haves: · - 3 years helpdesk support · - Experience in a busy / heavy volume environment requests handled per day per analyst · - Providing support to remote users - home and other office locations via phone/zooM/Facetime · Nice to haves · - Working in law firm experience plu ...

  • Follett School Solutions LLC

    Tech Support Analyst

    3 weeks ago

    Follett School Solutions LLC Chicago, United States

    **Position Overview**: · **Responsibilities**: · - Serves as primary technical support liaison between company and customer. · - Keeps customer informed of how and when problems are resolved. · - Involved in any additional follow up, testing and troubleshooting. · - Responsible f ...

  • Rewards Network

    Support Center Analyst

    3 weeks ago

    Rewards Network Chicago, United States

    **Job Overview** · **What **you'll** bring to the table**:(Responsibilities)**: · - Identifies, researches, and resolves technical and procedural issues. · - Documents, tracks, and monitors each incident to ensure a timely resolution. · - Builds, deploys, and repairs desktops and ...

  • Press Ganey

    Application Support Analyst

    3 weeks ago

    Press Ganey Chicago, United States

    **Company Description** · PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earli ...

  • Press Ganey

    Technical Support Analyst

    6 days ago

    Press Ganey Chicago, United States

    **Company Description** · PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earli ...

  • Press Ganey

    Application Support Analyst

    6 days ago

    Press Ganey Chicago, United States

    **Company Description** Press Ganey**, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41, ...

  • Bank of America

    Markets Support Analyst

    3 hours ago

    Bank of America Chicago, United States

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. · One of the keys t ...

  • TXODDS

    Infrastructure Support Analyst

    1 week ago

    TXODDS Chicago, United States

    **Overview**: · **What you'll do**: · - Implement and manage robust data protection measures, including regular backups and disaster recovery plans, to safeguard critical information. · - Oversee the maintenance, and troubleshooting of wired internet infrastructure to ensure reli ...

  • Bank of America

    Markets Support Analyst

    6 days ago

    Bank of America Chicago, United States

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. · One of the keys t ...

  • RCR Consulting Group

    Help Desk Support Analyst

    2 weeks ago

    RCR Consulting Group Chicago, United States

    Join our growing team as a Help Desk Support Analyst · **Company Description**: · At DP3, we're not just a tech services provider; we're a community of innovators, problem-solvers, and growth enthusiasts. Nestled in the heart of Chicago, IL, DP3 is the go-to destination for small ...

  • RCR Consulting Group

    Help Desk Support Analyst

    1 week ago

    RCR Consulting Group Chicago, United States

    Join our growing team as a Help Desk Support Analyst · **Company Description**: · At DP3, we're not just a tech services provider; we're a community of innovators, problem-solvers, and growth enthusiasts. Nestled in the heart of Chicago, IL, DP3 is the go-to destination for small ...

  • StoneX Group

    Desktop Support Analyst

    3 days ago

    StoneX Group Chicago, United States

    Overview: · Permanent, full-time (5 days per week in Chicago office) · **Connecting clients to markets - and talent to opportunity** · With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we're a Fortune-1 ...

  • Allstate

    Arity - Customer Support Analyst

    3 weeks ago

    Allstate Chicago, United States

    The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, c ...

  • Kirkland and Ellis

    Technology Support Analyst I

    3 weeks ago

    Kirkland and Ellis Chicago, United States

    **About Kirkland & Ellis** · At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we ...

  • Belvedere Trading

    Trading System Support Analyst

    3 weeks ago

    Belvedere Trading Chicago, United States

    This position will provide an opportunity to learn Belvedere's proprietary technology environment and trading operations in a challenging and fast-paced environment. · Our teams provide around-the-clock support to facilitate fast issue resolution for our traders. · **What you'll ...

  • OFI

    Sap-fico Support Analyst

    1 week ago

    OFI Chicago, United States

    **Description** · **We are a global leader in food & beverage ingredients.** Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on peo ...

  • Oracle

    Customer Service Analyst 1-support

    1 week ago

    Oracle Chicago, United States

    The Textura Customer Support Representative provides first line support for the Textura Payment Management solution. Interaction with clients is over the phone and through our support portal. Our Client Services Representatives collaborate with other team members to resolve clien ...

  • Invenergy

    Support Analyst I, IT Service Desk

    3 days ago

    Invenergy Chicago, United States

    Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner ...