- To be clear this is a position in Connecticut and not remote.
- Candidates must live in CT, RI or MA or be willing to relocate to CT or RI.
- Do the right things right
- Better every day
- Integrity
- Respect
- Passion for teamwork, continuing education, problem-solving and exceptional customer service
- A computer techie with a great personality and the desire to work hard.
- 5+ Years experience within the MSP industry providing IT support.
- Great people and customer service skills.
- Experience with RMM tools and ticketing (PSA) software.
- Microsoft Certifications preferably MCP in Azure, 365, Server 2016/2019/2022.
- Network and/or security certifications: CCNA, Network+, Security+
- Networking experience with firewalls, wireless and VLANs
- Virtualization experience with HyperV (preferred) or ESXi
- Handling client support requests, remote or on-site at their offices
- Assisting team members with ticket escalations
- Onboarding new clients and following our best practices.
- Using and improving client documentation.
- Assisting with client projects i.e. server upgrades, wireless deployments etc.
- Competitive starting salary based on experience
- 401k with company match
- Health insurance with company contribution
- 5 weeks PTO (available after 90 days)
- Birthday off
- Performance bonuses
- Paid training and certification program with financial incentives
- Use of company provided shared vehicles and tools
- Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear
- An upbeat, successful, and motivated team to work with
-
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Description
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