Help Desk Analyst - Orland Park, United States - Fullsteam Operations LLC

Fullsteam Operations LLC Orland Park, United States

3 weeks ago

Description

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Help Desk Analyst

The position entails working in a call center environment and providing help desk support to troubleshoot and resolve various software and hardware related issues.

The ideal candidate will have strong customer service skills and have experience working within a Help Desk. Will possess strong problem solving skills and have excellent communication skills (both verbal and written) and be able to demonstrate via a written assessment as part of the screening process. In addition, will be able to multi-task, be detail oriented, Windows skills and aptitude to learn quickly.

Requirements:

•Bachelor of Science in Computer Science or related field.

•2+ years' of technical support experience.

•2 + years of related help desk experience.

•Strong analytical and problem solving skills.

•Professional demeanor with ability to maintain even temperament in high pressure situations

•Strong organizational skills with the ability to manage multiple priorities.

•Experience with software installation

•Knowledge of Windows environments and SQL databases

This is a HYBRID role, MWF remotely and Tues/Thursday in office

Benefit Information:

Fullsteam and its Family of Companies offers a competitive wage as well the following benefits:

Major Medical
Dental
Vision
401k with Company Match
Paid Holidays
Personal Time Off
Employer Paid Short Term Disability & AD&D
Other employee paid supplemental insurances offered

EEOC & ADA Statement:

Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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