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    Principal Product Manager, Outbound Product Management - San Francisco, United States - Trello

    Trello
    Trello San Francisco, United States

    3 weeks ago

    Default job background
    Description
    Reporting to the Head of Product Enterprise Adoption & Cloud Readiness, the

    Principal Product Manager, Outbound Product Management

    role has a primary focus on ensuring Enterprise sales and marketing teams have a single point of Product contact.

    You will engage as a Subject Matter Expert with strategic customers during high-stakes pre-sales conversations, serving as product partner in escalations, and driving strategic post-sales conversations to ensure that our customers can adopt our products at scale.

    You are also responsible for prioritizing Enterprise customer needs with product and solution teams, and building scaled customer learning loops to capture feedback across the Atlassian portfolio of products.

    Compensation

    At Atlassian, we strive to design equitable, explainable, and competitive compensation programs.

    To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline.

    Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones.

    For this role, our current base pay ranges for new hires in each zone are:


    Zone A:
    $190,400 - $253,800

    Zone B:
    $171,400 - $228,500

    Zone C:
    $158,000 - $210,700

    This role may also be eligible for benefits, bonuses, commissions, and equity.

    Please visit for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

    Pre-sales engagement at CIO/Sr Director level to partner with sales team to instill customer confidence in our products
    Escalation management - Represent Solution Area and Enterprise in high-priority customer escalations during migration or post-migration phase; internal effort to resolve issues and close the look with customer
    Post-sales/Adoption - partner with Customer Success team for adoption remediation and growth conversations with strategic customers where product intervention would be beneficial
    Represent Voice of the Customer back to product and platform teams
    Develop scaled customer feedback loops across Atlassian product teams
    Deliver Enterprise adoption and growth goals and champion the delivery of Enterprise roadmap across Atlassian portfolio
    7+ years experience in Enterprise SaaS space
    7+ years experience in product management
    Background in Enterprise customer-facing situations, to land deals, de-escalate and help improve processes where needed
    Experience building systems to capture and prioritize customer feedback at scale
    Can create impact through product strategy that impacts company performance
    Use a blend of writing and speaking to influence C-level customers and partners
    Have experience in Atlassian's markets - Collaboration & Work Management, Agile & DevOps, competitive landscape, product development, technology industry and markets
    Can align many teams to achieve Enterprise OKRs
    Executive Presence and customer-facing confidence
    Empathy-driven Product leader who can coach PMs on how to engage with Enterprise sized customers
    Comfortable traveling USA & EMEA for meetings based on business need

    #J-18808-Ljbffr
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