Call Center Associate - Longport, United States - Atlantic Cape Community College

Atlantic Cape Community College Longport, United States

3 weeks ago

Description

(PT) Call Center Associate

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(PT) Call Center Associate

Salary

$18.00 Hourly

Location

Mays Landing Campus, NJ

Job Type

Part-Time

Job Number

Division

Student Affairs and Enrollment Management

Department

Enrollment Services

Opening Date

02/22/2024

Closing Date

Continuous

Description
Benefits

Description

Reports to the Director of One Stop Enrollment & Recruitment. Serves as initial intake associate responsible for providing students and inquiries with appropriate information to successful enrollment into college programs.

Examples of Duties

Process admission applications and all student documents including high school transcripts, college transcripts, and chargeback requests
Serves potential and current students with the enrollment process by providing text messaging, email, and phone support
Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems
Provides student support for online accounts (i.e. Self Service, Buccaneer Email, Blackboard, etc)
Assists students in scheduling virtual academic advising appointments if requested.
Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recorded
Responds to requests and refers students to institutional resources
Provides support in scanning and linking of all incoming student records
Assists with arrangements for outreaching and Recruitment to attend internal/external events
Assists with the preparation, setup, and coordination of events
Performs general office duties
Provides support as needed with logging unofficial transcript
Performs related duties as assigned.

Typical Qualifications

High School Diploma or GED, Associate's Degree Preferred
2 years of customer service experience
Excellent customer service skills
Computer skills to include Microsoft Office products
Ability to work independently and make sound decisions
Excellent ability to communicate written and oral form
Strong interpersonal, organizational and communication skills
Superb customer service skills
Availability to work day, evening or weekend hours as required.

Supplemental Information

Terms of Employment:

This position may require flexible scheduling to include evenings and weekends and duties at any Atlantic Cape location.
This is a part-time position requiring up to 26 hours per week.

Paid sick leave in accordance with NJ Sick Leave Law

Defined Contribution Retirement Program (DCRP) )

Eligible part-time employees will be enrolled into the DCRP (Defined Contribution Retirement Plan) pension ) . Employees contribute 5% of their base salary and the college contributes 3% of base salary. Investment options are managed through Prudential Retirement. Life insurance benefits through DCRP are payable to the beneficiary at 1.5X the member's salary.

Agency

Atlantic Cape Community College

Address

5100 Black Horse Pike Mays Landing, New Jersey, 08330

Phone

Website

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