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    Front Desk Manager - Las Vegas, United States - Virgin Hotels

    Virgin Hotels
    Virgin Hotels Las Vegas, United States

    2 weeks ago

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    Description
    Job Description

    YOUR MISSION (The Job Description):

    The Front Desk Manager will play an important role for the daily operation of a four-star front office.

    Requirements

    THE NITTY-GRITTY (The Essential Job Duties)

    This role will work closely with the Executive Director of Hotel Operations to:
    • Implementation of complete guest service programs
    • Responsible for all training aspects
    • Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation
    • Knowledge of bell services and valet
    • Responsible for scheduling of department and attendance policies
    • Maintain ongoing knowledge of all company services and entertainment opportunities.
    • Assist other departments with requirements they may have pertinent to hotel guests
    WHAT IT TAKES (The Qualities We Look For)
    • Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments
    • Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
    • Strong communication and presentation skills to all levels of management
    • Creativity and innovation are essential
    • Ability to think outside the box and approach all issues with a completely fresh approach
    • Ability to anticipate needs and over deliver wherever possible
    • Candidates must think on their feet and use their initiative to solve problems and deliver solutions
    • Excellent customer relations, communication, presentation and organization skills of utmost importance
    • Able to change direction and work on multiple project aspects at once
    • Enthusiastic, passionate, able to enthuse and motivate others
    • Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
    MUST HAVE'S
    • Use all equipment associated with the position including but not limited to keyboards, telephones, fax machines, copiers and printers
    • Communicate effectively at all times with customers as well as all levels of employees
    • Move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed
    • Effectively use a computer to access, understand and input customer information
    • Work in crowds and noise the severity of which depends upon customer volume
    WOULD BE NICE TO HAVE'S
    • Effective communication skills
    • The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent in addition to two months of on-the-job training or related experience
    THE WORKING CONDITIONS
    • Prolonged periods of standing and/or sitting
    • Prolonged exposure to office lighting and computer screens
    • Must be able to lift up to 20 pounds at times.
    • Ability to deal with guests and employees, at times in tense situations
    VALUABLE TRAITS
    • 50% logical / 50% creative / 100% AWESOME
    • Enjoy working with a team and alone as the situation dictates.
    • Adaptive, Flexible
    • Embody "great attitude."
    • Unwavering integrity and endless work ethic.
    • Appreciate constructive feedback, as well as graciously providing the same.
    • Tenacious and self-motivated
    *Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
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