systems/network manager - Phoenix, United States - Arizona Official Website of State of Arizona

Description

Job Summary:

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The Arizona Department of Corrections, Rehabilitation &Reentry (ADCRR) is seeking to fill the Systems/Network Manager position. This position is responsible for project planning and coordination of all project work within field operations to ensure project consistency and standardization and train staff in standard work. Is the primary interface with the Information Technology (IT) Project Management Office (PMO) and all contracted project vendors. Also, is responsible for supervising and the design, installation, modification, maintenance and management of Local Area Network (LAN)/Wide Area Network (WAN) environments throughout the state.

Provides project management support for projects statewide
- Interfaces with the Project Management Office (PMO) with Project Investment and Justification (PIJ) and project status
- Defines project scope, attends vendor walks, reviews quotes and provides input into vendor selection
- Attends meetings, completes reports and documentation
- Provides effective recommendations concerning LAN/WAN strategies, system acquisitions, enhancements and upgrades
- Analyzes and resolves complicated operating problems to optimize network performances
- Supervises and evaluates staff and addresses various personnel issues
- Designs, installs, configures, tests and monitors various types of operating systems and hardware for departmental and multi-departmental LAN/WAN systems, including the internet
- Conducts diagnostic tests on hardware, cabling and software
- Attends training classes, seminars and keeps abreast of current industry standards
- Drives on State business
- Performs other duties appropriate to the assignment

Knowledge of:
- LAN/WAN Technologies at all layers, systems, and data processing policies, practices, and procedures
- Network architecture
- Principles of effective supervision
- Telecommunication systems and voice or data lines
- System analysis and design techniques
- Project management concepts
- Principles and techniques of computer networking and design
- Emerging technologies
- Microsoft Active Directory, data backup and recovery system, endpoint security (encryption), Web proxy technologies and G Suite products
- Business English sentence structure and grammar
- IP surveillance cameras
- Desktop support and ticketing systems
- Wireless technologies and equipment
- Fiber optics

Skill in:
- Project and time management
- Management and supervision
- Communicating and listening
- Verbal and written communication
- Customer service
- Report writing
- Analyzing and resolving computer systems problems
- Technical troubleshooting of network connectivity
- Problem-solving and research techniques
- Creating and interpreting network diagrams and topology
- Building and maintaining interpersonal relationships with State government officials, vendors and agency staff

Ability to:
- Lift/carry 50 lbs.
- Push/pull 100+ lbs.
- Walk/run 1+ miles
- Work in a prison environment
- Work independently, self-motivate, and set goals and objectives
- Learn and adhere to agency policies and procedures
- Plan, conduct, and solicit customer feedback and extensive technical surveys to improve service
- Balance, prioritize and organize multiple tasks
- Respond promptly to customer needs and take a customer-centric approach to problem-solving
- Manage difficult or emotional customer situations
- Communicate ideas and concepts effectively to a wide variety of individuals at all organizational levels
- Manage a diverse geographically dispersed workforce under tight budgetary and time constraints
- Evaluate and test emerging technologies
- Apply creative solutions to business problems
- Develop and write technical documents
- Maintain confidentiality

Undergraduate degree in Computer Science, Information Technology or Business
- Have two (2) or more certifications: Information Technology Infrastructure Library (ITIL), CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)
- Five (5) years of experience working in an IT environment
- Project management

Employment is contingent on the selected applicant passing a background investigation, drug test, and possibly a medical/physical examination.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) ).

In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
- Vacation and sick days with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
- Exceptional retirement program
- Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
- An incentivized commuter club and public transportation subsidy program

Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.