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    Operations Specialist - Charlotte, United States - Axelon

    Axelon
    Axelon Charlotte, United States

    4 weeks ago

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    Description
    This is a hybrid role (3-days on-site/2-days WFH)


    This role is responsible for supporting the management of employee expense reimbursement operations and the Enterprise Expense Policy and Standards.


    Key responsibilities include:
    " Support the team manager and teammates on the employee expense reimbursement team. This team is primarily responsible for processing employee expense reimbursements, auditing expense submissions for compliance with policy, and executing the consequence model for policy violations (FLU/CF hierarchal escalation).

    " Provide support on projects/initiatives including testing, requirements research, communications prep, etc.

    " Develop and assist employees to achieve optimal performance results and make progress towards established team goals and service level agreements.

    " Ensure adherence to applicable bank expense reimbursement and risk management standards, policies and procedures.

    " Build strong relationships with applicable Corporate Accounts Payable functions and support/business partners.

    " Remain aware of the impact of this governance and control role across functions and lines of business

    " Analyze complex information and presents meaningful, summary information across all audiences

    " Ensures adherence to appropriate policies and procedures


    Required Skills:

    • Ability to effectively lead a team to documented goals and service level agreements
    • Manage, support, and problem solve escalations with associates at all levels of the company
    • Understand metric reporting, quality testing and drive improved outcomes from related findings
    • Flexible in managing multiple tasks and responsibilities on a daily basis
    • Highly organized with strong time and people management skills
    • Independent project and process management
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