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    Customer Service Associate - Madison, United States - Jaeckle Distributors

    Jaeckle Distributors
    Jaeckle Distributors Madison, United States

    3 weeks ago

    Default job background
    Description

    We are currently looking for a great Customer Service Associate to join our team

    Compensation and Benefits:

    • Pay Rate: $ $20.00
    • Work Schedule: Monday - Friday 8:30AM -5:00PM
    • Medical, Dental & Vision
    • PTO, Sick and Paid Holidays
    • Employer-Paid Life Insurance
    • 401k Retirement Plan + Match
    • Flexible Spending Account
    • Voluntary Benefits - Critical Illness, Supplemental, AD&D, and Long-Term Disability
    • Referral Bonus Program
    • Employee Assistance Program
    • Financial Wellness Program
    As a Customer Service Associate, you will join a team of dedicated customer support representatives to help our customers manage their business by providing prompt, accurate and friendly service.

    Responsibilities:

    •Provide friendly, accurate, timely and professional service to our customers

    •Handle incoming calls and emails for orders, product information, pricing, and order issues effectively and accurately

    •Explore alternative ways of obtaining and shipping material to meet the customer's deadlines

    •Promote Jaeckle's value to prospects and customers

    •Solicit sale of new or additional products

    •Offer new ideas to improve processes and service

    Requirements

    Requirements:

    •Have 1-2 years of consecutive, proven customer service and/or inside sales experience

    •Possess excellent communication and inquiry skills to determine the customer's needs

    •Possess strong comprehension, problem solving, and organizational skills

    •Ability to multi-task, prioritize, and manage time effectively

    •Confident in decision making

    •Be detail oriented and produce accurate work

    •Ability to communicate professionally with internal and external customers both verbally and in writing

    •Ability to build new customer relationships while maintaining current ones

    •Be a team player

    •Strong keyboarding and computer skills. Ideally 45 WPM or more would be a plus
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