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    Customer Service Associate - Madison, United States - The QTI Group

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    Description

    **LOCATION:** Madison, WI **Summary:** If you possess excellent written and verbal communication skills and are detail-oriented, this may be your next career opportunity The QTI Group is assisting our client, a designer and manufacturer of fixtures, in recruiting to hire a **Customer Service Associate**, located on the southeast side of Madison. The primary responsibility of this DIRECT HIRE role is to provide customer service in a manufacturing environment and working directly with customers. This opportunity offers a schedule of Monday through Friday, 8:00 am to 5:00pm and a pay rate of $20+/hour, based on experience.

    If this sounds like a position that meets your goals, apply online today

    **Responsibilities:**

    Answer all incoming phone calls on a multi-line system, effectively route them and take complete messages

    Handle all daily administrative duties including running reports, sending tracking and inventory information to customers, filing documents and gathering paperwork for internal departments

    Enter orders into computer system quickly and accurately

    Email and phone reach outs to new customers to solicit new business; add new customer contact info to internal email blast platform

    Assist with customer concerns and product inquiries

    Maintain solid customer relationships by fielding questions and concerns with speed and professionalism

    Ensure that all processes and procedures are completed, and quality standards are met

    Become well versed in company products

    Daily monitoring of company's ecommerce website and communication with customers regarding web orders

    Daily monitoring of any order platforms that external customers use

    Monitor office supplies and work with purchasing department to order when needed

    Complete test assemblies of company products as needed

    Perform other duties as assigned

    **Qualifications:**

    HS diploma or equivalent required

    2+ years of experience in a customer service or related role

    Strong computer skills and proficiency operating Microsoft Excel, Outlook and Word are required

    Excellent written and verbal communication skills

    Solid attention to detail skills

    Ability to handle a fast-paced work environment, sometimes stressful situations and deadline pressures as well as plan and carry out responsibilities with minimal direction

    Must have the ability to learn and master company's internal order entry system

    Ability to sit for extended periods of time and lift or move up to 25 lbs.



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