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CUSTOMER RELATIONSHIP MANAGEMENT SPECIALIST, Southfield, MI - Road Ready Inc
Description
**CUSTOMER RELATIONSHIP MANAGEMENT SPECIALIST**
**Job Title : CUSTOMER RELATIONSHIP MANAGEMENT SPECIALIST**
Department : Road Ready Location : Southfield, MI Job Description : **PRIMARY FUNCTION**
The Relationship Management Specialist is the primary technical resource for the Road Ready business initiatives with responsibility for ensuring our customers have a world class experience. The position will be the Road Readys primary customer liaison for promoting the use of our cutting-edge telematics technology and managing the entire relationship cycle. The position will support customer business reviews and communications with internal cross-functional teams to ensure customer success.
Specific duties and responsibilities include, but not limited to, the following areas:
Partners with customers to develop strategies that ensure best use of the product and achievement of maximum value from our services.
Summarizes product feedback gathered from customer meetings and acts as an advocate for our customers with internal development and product teams.
Gathers feedback to form product road map.
Creates and administers points of engagement with customer base.
Launches new customer program and works directly with fleets on Road Ready system and network applications, sales, and solutions engineering to successfully launch new accounts.
Forms relationships with customers to educate them on Road Readys value proposition, new product introductions, and features to drive optimal product use.
Serves as the main point of contact with external customers on the Road Ready system and network applications and acts as the voice of the customer on assigned projects.
Monitors customer asset health and risks. Develops and executes strategic success plans when required, works closely with customer support, product development, and applications engineering.
Proactively manages multiple accounts to ensure customers success in services renewals, adoption of products, customer health and overall satisfaction.
Identifies revenue opportunities for upsell alongside sales and account management teams.
**EDUCATION/EXPERIENCE**
Bachelor's degree in Engineering, technical field or supply chain management.
1-3 years of relevant account management/customer support experience with commercial vehicle, logistics fleet and/or automotive industries.
Candidates must possess strong communication, presentation, organization skills and have proven program management experience.
Candidates should have prior experience working with a fast-growth technology, design or applications engineering experience, an engineering level understanding of IoT products, and prior experience working in commercial vehicle, logistics fleet and/or automotive industries.
Position requires up to 50% travel.
Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all candidates must be presently classified as a US Person" which includes: a United States citizen; a permanent legal resident (green card holder); or a protected individual (refugee/asylum status).
*Clarience Technologies is an equal opportunity employer committed to a culturally diverse workforce.*
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