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Menlo Park

    Senior Desktop Support - Menlo Park, United States - Essel

    Essel
    Essel Menlo Park, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Start your career with Essel We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?

    • Job description:
    • Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation
    • Perform remote and on-site troubleshooting through efficient troubleshooting methodology
    • Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
    • Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions

    Requirements

    • Interpersonal and customer facing skills
    • Proven experience as a Senior Desktop Support/ IT Technician
    • Trouble shooting complex technical problems
      • Proven excellence in customer service, interpersonal and customer-facing skills
    • Troubleshooting with all different types issues
    • Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals


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