IT Desktop Analyst - San Diego, United States - Vets Hired

Vets Hired San Diego, United States

2 weeks ago

Description

About the job IT Desktop Analyst

IT Desktop Analyst

Job Overview

We are seeking a dedicated IT Desktop Analyst to join our company. You will collaborate with other information technology professionals to implement and maintain computing, network, and infrastructure assets for our client end users.

Responsibilities

• Install and support desktop, printer, and network hardware.

• Set up and install new computing hardware.

• Use remote access software, such as Teams, to install pre-approved software and support end-user issues.

• Provide phone and internet chat-based technical support for our client end users.

• Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and remotely.

• QA device repairs and software installations based on our documented procedures.

• Configure and maintain asset documentation and logs of machine issues, errors, and repairs

Create, update, and enhance Wiki documentation.
Perform system, network, and device monitoring.

Job Qualifications and Skill Sets

Associates degree or higher in an IT-related field such as computer science, technical support, and information technology
Proficiency in programs such as Active Directory, Microsoft PowerShell, and Microsoft Office Suite
Excellent written and verbal communication skills
Minimum of two year's experience in computer networks solutions, operating systems, or other IT-related positions
Attention to detail
Strong analytical and problem-solving skills
Time management and organizational skills
Familiarity with HTML and command-line preferred
Knowledge of basic HIPAA compliance requirements
A CompTIA A+ certification for computer technology - Not required.

What We Offer

A market-leading bonus structure based on establishing qualified leads.
Comprehensive medical, dental, and vision benefits
HSA, FSA, and Commuter Plans
Variety of voluntary benefits offered
Company Paid Life Insurance and Short Term Disability
401K Match
Vacation time, Floating Holidays and Sick Time Offered
Employee Assistance Program

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