- Handling high volume of collection efforts through email and phone calls in a professional manner to collect on past due accounts.
- Resolving complicated billing disputes and payment discrepancies.
- Resolving customer questions and account issues that inhibit payment.
- Working with Cash Applications Coordinator to troubleshoot and resolve customer payment discrepancies.
- Performing month-end reporting of delinquent accounts.
- Working with internal customers to conclude all related business matters and discuss status of accounts. Advising all parties of any action to be initiated on delinquent, disputed or over credit limits.
- Great analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong customer service focus.
- Ability to work collaboratively with individuals in other departments.
- Associate's degree in business or equivalent experience.
- Minimum 5 years of experience in Collections.
- Willingness to 'roll up sleeves' and dive deep into tactical work when necessary.
- Good interpersonal skills, willingness to learn and continue to grow professionally.
- Strong team player and ability to work well with others.
- You welcome opportunities to incorporate diversity into your work, including valuing different backgrounds, experiences and opinions. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.
- Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply.
- Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
- Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
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Credit and Collections Administrator - Austin, United States - Assa Abloy
Description
An Amazing Career Opportunity for a Credit & Collections AdministratorLocation:
Austin, TX
Job ID: 28995
Do you have exceptional communication skills with the ability to resolve complicated disputes & discrepancies? If so, we want to hear from you
Who are we?
HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.
Check us out here:
and
Joining HID's Credit & Collections Team:
The Credit and Collections Administrator will be responsible for the management of assigned customer accounts, including collections, dispute resolution, process improvement and customer satisfaction.
What we will love about your background:
Your Experience and Education include:
Who you are as a Team Member:
HID is an Equal Opportunity/Affirmative Action Employer - Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.
We make it easier for people to get where they want to go
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.
We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.
When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions.
We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities.
Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
#LI-HIDGlobalAustin, TX, US, 78753
Finance
No Travel Required
Associate
08-Aug-2024
Nearest Major Market:
Austin
