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    Service Coordinator - Beaverton, United States - Axelon

    Axelon
    Axelon Beaverton, United States

    3 weeks ago

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    Description
    Service CoordinatorBeaverton, OR3 Months Quals
    • This is a temp-to-hire role. This role is in-person.
    This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and/or other office functions.


    Essential Duties and Responsibilities:

    • Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
    • Responsible for creating work orders, providing status to customer and following up with technicians.
    • Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
    • Complete contract paperwork and QC paperwork.
    • Schedule sub-contractor work.
    • Work with technicians to ensure all paperwork is completed properly within the designated time.
    • Maintain appointment schedules.
    • Order material and equipment.
    • Receive material/equipment and issue material and equipment to technicians.
    • Complete daily reports.
    • Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
    • Conduct physical inventory.
    • Act as a liaison between Sales, Project Managers and technicians.
    • Other duties as assigned.

    Physical Demands:

    • While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and walk.
    • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
    • Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

    Work Environment:

    • Normal office environment.
    • The noise level in the work environment is usually moderate

    Minimum Qualifications:

    • High School Diploma or General Education Degree (GED).
    • Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred.

    Experience/Requirements:

    • Must possess good decision-making skills, be very organized and detail oriented.
    • Must have excellent oral and written communication.
    • Ability to use discretion. Problem Solving and ability to escalate matters when needed.
    • Data analysis and interpretation skills.
    • Speed and accuracy with attention to detail.
    • Dispatching and scheduling.
    • Proficient in Microsoft Office (Word, Excel & PowerPoint).
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