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    patient service rep - San Diego, United States - Family Health Centers of San Diego

    Family Health Centers of San Diego
    Family Health Centers of San Diego San Diego, United States

    2 weeks ago

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    Description

    Impact Lives, Impact Community

    Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

    Job Roles

    • Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
    • Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.
    • Follow policies and procedures in collecting and handling cash.
    • Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.
    • Confirm, request, and process referrals and authorizations for specialty services.
    • Contact patients to schedule appointments and make reminder/recall notifications.
    • Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed.
    • Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns.
    • Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner.
    • Perform other duties as assigned.

    Education/Certifications/Licenses/Registrations

    • High School diploma or GED equivalent required.
    • Or equivalent combination of education and experience that provide the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
    • Medical Assistant certification, C-NA certification, or Medical Terminology course preferred.

    Experience/Specialized skills (including Language)

    • 1 - 3 years of experience related to administrative/clerical support, or customer service required.
    • Experience in a healthcare environment preferred.
    • Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
    • Ability to work both in a team-based environment and independently.
    • Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information.
    • Knowledge of cashiering functions with the ability to record payments and cash received.
    • Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity.
    • Possess a basic understanding of medical terminology and procedures preferred.
    • Ability to maintain confidentiality.
    • Ability to listen well in devoting attention to patients and medical professionals. Multi-lingual preferred, English, Spanish, Arabic, and Somali depending on current priorities and locations.
    • Ability to be flexible in recognizing and responding appropriately to changing priorities and situations.

    Physical Requirements/Working Environment

    Bending (neck): FREQUENTLY HRS)

    Bending (waist): RARELY (0-1 HRS)

    Carrying lbs: CONSTANTLY (6+ HRS)

    Carrying lbs: RARELY (0-1 HRS)

    Carrying lbs: NEVER

    Carrying lbs: NEVER

    Carrying 75 lbs: NEVER

    Climbing (ladder): RARELY (0-1 HRS)

    Climbing (stairs): RARELY (0-1 HRS)

    Driving: To drive from one clinic or another, or in the community: NEVER

    Exposure to blood borne pathogens and biohazards: YES

    Exposure to dust, gas, fumes, or chemicals: Office equipment

    Fine manipulation: FREQUENTLY HRS)

    Kneeling: RARELY (0-1 HRS)

    Lifting lbs: CONSTANTLY (6+ HRS)

    Lifting lbs: RARELY (0-1 HRS)

    Power Grasping: NEVER

    Pulling lbs: CONSTANTLY (6+ HRS)

    Pulling lbs: RARELY (0-1 HRS)

    Pulling lbs: NEVER

    Pulling lbs: NEVER

    Pulling over 75 lbs: NEVER

    Pushing lbs: CONSTANTLY (6+ HRS)

    Pushing lbs: RARELY (0-1 HRS)

    Pushing lbs: NEVER

    Pushing lbs: NEVER

    Pushing over 75 lbs: NEVER

    Reaching (above shoulder level): FREQUENTLY HRS)

    Reaching (below shoulder level): FREQUENTLY HRS)

    Repetitive use of hand: CONSTANTLY (6+ HRS)

    Simple Grasping: FREQUENTLY HRS)

    Sitting: CONSTANTLY (6+ HRS)

    Standing: FREQUENTLY HRS)

    Twisting: CONSTANTLY (6+ HRS)

    Use of Personal Protective Equipment: NO

    Walking: FREQUENTLY HRS)

    Working around equipment and machinery: Office equipment

    Ages of Patients Served: ALL AGES

    In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

    $ $20.00

    If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub )

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