Customer Service Rep - Poway, United States - Somacis Inc

Somacis Inc

Verified Company

Poway, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

SOMACIS, Inc. - Global Printed Circuit Board Manufacturer for 50+ years

With plants in Italy, UK, China, and the USA, we are looking to add Customer Service and Data Entry Representatives to our team who are passionate about providing the best service to our Partners and Clients.

Duties & Responsibilities:

Accurately enter data into corresponding fields within software programs
Communicate and coordinate effectively across all departments to prepare data packages
Coordinate with Customer Service and Sales team on technical data, contract reviews, etc.
Ensure customer satisfaction and provide professional customer support
Maintain and create bookings, shipments, and commission reports
Manage claims and support RMAs post sales
Manage and organize records and files
Monitor and process order confirmation for customers
Order and data entry in ERP systems
Provide daily support to Sales Managers and Account Managers
Send shipping documentation and tracking information to appropriate party
Stock and allocation verification in ERP system
Support Quotation Team in managing RFQs, data packages, and producing quotes
Verify and prepare relevant reports

Knowledge and Skills:

2+ years of customer service and data entry experience
Ability to work in a team setting
Ability to acknowledge and resolve customer complaints
Effective time management, prioritization, and multitasking skills
Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Possess patience, empathy, and professionalism
Strong accuracy and attention to detail
Strong written and verbal communication skills
Typing Speed of 50+ WPM
Experience with ERP systems (SAP & Paradigm is a plus)
Experience with managing multiple accounts is a plus

Benefits:

Medical, Dental, Vision Insurance
401(k) Program
Company Sponsored Life & AD&D Insurance
Voluntary Life, Long Term Disability, Accident, Hospital Indemnity, & Critical Illness Insurance
Option of Health Savings Account (HSA)
PTO Program
Referral Program
Education Reimbursement Program
6 Company Holidays with an additional 3 floating holidays + incentive days

Qualified applicants must hold U.S. Citizenship, Permanent, Asylee, or Refugee Status