Regulatory Affairs Specialist - Weston, IA, United States - Orion Innovations

Orion Innovations
Orion Innovations
Verified Company
Weston, IA, United States

3 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

For TUIfly, we are currently looking for a
Regulatory Affairs Clerk to join our team at the earliest possible date.

This position reports to the Director of Operational Management.


_ This position offers the opportunity for remote work with occasional office presence_

ABOUT THE POSITION

  • Complete and uptodate compilation of delay data using all available internal and external reports and systems
  • Preparation of data for court proceedings and arbitration procedures
  • Processing of irregularities in daily operations
  • Analysis and preparation of data for presentations and statistics
  • Close collaboration with internal and external partners
  • Preparation of data for legal representatives
  • Preparation of witness statements and representation in court
  • Representation in the department 'Records Statistics' (including maintenance of crew members' sick leave in the duty roster)
  • Development and quality control of service level agreements
  • Participation in crisis functions/ERPs

ABOUT YOU

  • Completed vocational training or equivalent professional experience
  • Practical experience in passenger and aircraft handling and/or in comparable operational areas
  • Practical experience in dealing with customer complaints in the context of passenger rights desirable
  • Good knowledge of MS Office required, additional TUIfly internal systems (Balance and NSK) desirable
  • Knowledge of legal framework for flight irregularities (especially Regulation (EC) 261/2004)
  • Good English language skills, both written and spoken
  • Assertiveness, negotiation and organizational skills
  • Confident and professional demeanor
  • Willingness to travel
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