Jobs
>
Los Angeles

    Supervisor, Support Center - Los Angeles, United States - Wellpsyche

    Wellpsyche
    Wellpsyche Los Angeles, United States

    4 weeks ago

    Default job background
    Description
    Supervisor, Support Center - Healthcare Provider

    Department: Operations

    Employment Type: Full Time

    Location: California (Remote)

    Reporting To: Melissa Henry

    Compensation: $66,000 - $77,000 / year

    Description

    Are you ready to work from home using best-in-class technologies? Are you looking to make a real difference in people's lives? Are you looking for a career where you can become the best version of yourself?

    Welcome to WellPsyche Medical Group WellPsyche is a best-in-class telehealth organization providing outpatient mental health services to children, adolescents, and adults via Zoom. We are a fully remote organization working collaboratively together to develop tools and technologies to help our delivery of care of that our patients can become the best version of themselves.

    As Support Center Supervisor, your primary responsibility will be supervising, training and directing the work of the Support Center employees. You will also specialize in supporting the Scheduling and Enrollment operations, including analytics, within the Support Center. You will lead scheduling audits and work collaboratively with Support Center team members and various stakeholders to ensure efficient and accurate scheduling of patient appointments and other quality assurance related tasks. Additionally, you will be the lead for Therapy Provider Support. Your role will be crucial in leading a strong Support Center team, maintaining smooth workflows and ensuring excellent patient experiences.

    Key Responsibilities
    1. Scheduling & Enrollment Operations:
    • Become the Scheduling and Enrollments subject matter expert for the Support Center team, including the Enrollment, Patient Support and Scheduling cases and corresponding policies and workflows.
    • Understand the nuances of scheduling best practices for appointments in a large medical practice and be able to articulate and teach them to the team.
    • Partner with Clinical leaders on Enrollment Assessment screening processes and workflows.
    • Implement efficient scheduling processes and workflows to optimize appointment scheduling, rescheduling, transfer of care scheduling, and cancellations.
    • Identify areas for process improvement, gather and organize supporting materials as needed, and make recommendations on how to solve them.
    • Monitor and manage scheduling reports and dashboards to manage the team, create leadership reports, identify trends and make sound decisions based on the data.
    • Create and maintain Guru cards in the Guru Knowledge Base to support scheduling operations updates and training content for staff.
    • Create and deliver training materials to the team to ensure existing and new processes are implemented correctly.
    2. Team Leadership:
    • Provide training, coaching, and support to team members.
    • Foster a positive and collaborative work environment, promoting teamwork, professionalism, and a patient-centric approach.
    • Communicate to the team in a proactive manner and provide support to team members during training, onboarding and day to day operations.
    • Understand and support all Support Center workflows and operations.
    • Serve as back up to scheduling teams as needed.
    • Provide support to Support Center staff on nights and/or weekends on a rotating basis with other Supervisors.
    3. Provider Support:
    • Become the Therapy Services Provider Support subject matter expert for the Support Center team, including the Provider Support case and corresponding policies and workflows.
    • Develop strong relationships with providers and become an advocate, as well as the ability to hold providers accountable for following processes and workflows when needed.
    • Identify areas for process improvement, gather and organize supporting materials as needed, and make recommendations on how to solve them.
    • Create and maintain content within the Guru Knowledgebase and ensure that team members have access and are using the Knowledgebase.
    • Create and maintain provider support training materials, process documentation, and workflows for the Support Center.
    • Deliver training to the team to ensure existing and new training processes are implemented correctly.
    4. Quality Assurance and Compliance:
    • Ensure compliance with organizational policies, procedures, and regulatory requirements related to scheduling activities and Support Center operations.
    • Conduct regular audits and quality checks to ensure scheduling accuracy, adherence to guidelines, and compliance with privacy and security regulations (e.g., HIPAA).
    • Investigate and resolve scheduling errors, conflicts, and complaints in a timely and professional manner.
    • Prepare and present reports for the leadership team on scheduling metrics, progress toward goals, team updates, and opportunities for improvement.
    5. Stakeholder Collaboration:
    • Collaborate with providers, clinical leadership, Support Center leadership and other internal departments to understand scheduling requirements, therapy support needs, priorities, and constraints.
    • Coordinate with onboarding, clinical and operations on the capacity for additional providers and the ramp time to fill schedules.
    • Collaborate with Credentialing and Insurance teams to ensure patients are scheduled with a provider in network with their insurance.
    • Communicate effectively with patients to address their scheduling needs, resolve conflicts, and provide exceptional customer service.
    • Meet regularly with Support Center Leadership and provide feedback and updates on assigned tasks, responsibilities, and team members.
    6. Technology and Systems:
    • Utilize Salesforce, Power BI, Ujet, Google Suite, Guru Knowledge Base and other relevant tools to manage appointment scheduling, maintain accurate records, and generate reports.
    • Participate in IT requirements for Salesforce case development, Ujet implementations, and other technology related workflows. Complete user acceptance testing and perform QA checks after release to production.
    The successful candidate will have:

    Qualifications and Skills:
    • High School diploma or equivalent
    • Bachelor's Degree in healthcare, business, management, or related field preferred, or equivalent experience
    • Previous experience supervising and training staff.
    • Previous experience in a medical practice, healthcare support center or similar environment, with a focus on scheduling, appointment management, enrollments, patient or provider support.
    • Outstanding teammate with strong leadership skills and a coaching mentality.
    • Excellent communication and interpersonal skills, with the ability to interact effectively with patients, healthcare professionals, and other stakeholders.
    • Proficiency in using scheduling software, Salesforce, Google Suite, and other relevant computer systems.
    • Knowledge of healthcare regulations and privacy laws, such as HIPAA.
    • Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
    • Attention to detail and a commitment to accuracy in scheduling operations.
    • Ability to work under pressure and adapt to changing priorities in a fast-paced healthcare environment.
    • Passionate about the WellPsyche Mission and Vision and can motivate team members to ensure this is our guiding principle on the Support Center team via the values of people matter, compassionate leadership, mamba mentality, WOW Service.
    WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

    This is a currently a 100% remote role. Must have a home office free from distractions and private for HIPAA purposes, and be available during work hours via Zoom, Chat, phone and other communication methods. Must live CA, NV, AZ, WA or OR.

    Benefits

    We offer 100% remote work experience so you save on commute time and cost We offer partial internet reimbursement and a company computer. Competitive health insurance benefits, PTO and work/life balance.
  • WellPsyche

    Supervisor, Support Center

    2 weeks ago

    WellPsyche Los Angeles, United States Full time

    Are you ready to work from home using best-in-class technologies? Are you looking to make a real difference in people's lives? Are you looking for a career where you can become the best version of yourself? · Welcome to WellPsyche Medical Group WellPsyche is a best-in-class tele ...

  • UnitedHealth Group

    patient support center representative

    4 weeks ago

    UnitedHealth Group Los Angeles, CA , USA, United States

    **If you are located within the state of California, you will have the flexibility to telecommute** *** (work from home) as you take on some tough challenges.** · **Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier ...

  • UnitedHealth Group

    Patient Support Center Representative

    3 weeks ago

    UnitedHealth Group Los Angeles, United States

    If you are located within the state of California, you will have the flexibility to telecommute *** (work from home) as you take on some tough challenges.** · Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. T ...

  • Optum

    Patient Support Center Representative

    3 weeks ago

    Optum Los Angeles, United States

    If you are located within the state of California, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. · Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The w ...

  • UnitedHealth Group Inc.

    patient support center representative

    4 weeks ago

    UnitedHealth Group Inc. LOS ANGLS AFB, CA , USA, United States

    If you are located within the state of California, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. · Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The wo ...

  • Optum

    Patient Support Center Representative

    4 weeks ago

    Optum Los Angeles, United States

    If you are located within the state of California, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. · Optum · is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Th ...

  • The People Concern

    Senior Support Specialist, Access Center

    2 weeks ago

    The People Concern Los Angeles, United States

    Senior Support Specialist, Access Center (Tuesday-Friday 8am-4:30pm, Saturday 7am-3:30pm) · Los Angeles, CA, USA * Santa Monica, CA 90401, USA · Req #10854 · Monday, December 11, 2023 · Title: · Sr. Support Specialist · Reports To: · Program Manager · Location: · Annenber ...

  • Ultimate Staffing

    Customer Support/Call Center

    1 week ago

    Ultimate Staffing Fountain Valley, United States

    Great Opportunity to work for the Summer - May through October 2024 · We are looking for two (2) strong Call Center/Customer Service candidates to support an employer of choice in Orange County, CA. Onsite position in Fountain Valley, CA. Hourly rate of $22/hr. · Answer all deale ...

  • Amazon Inc

    Software Engineer, Fabrication Support, Center for Quantum Computing

    4 days ago

    Amazon Inc Los Angeles, United States

    The Amazon Web Services (AWS) Center for Quantum Computing (CQC) is a multi-disciplinary team of scientists, engineers, and technicians, on a mission to develop a fault-tolerant quantum computer. We are looking for a Software Engineer to join our gr Software Engineer, Fabrication ...

  • Ultimate Staffing Services

    Customer Support/Call Center

    2 weeks ago

    Ultimate Staffing Services Fountain Valley, United States

    Great Opportunity to work for the Summer - May through October 2024 We are looking for two (2) strong Call Center/ Customer Service candidates to support an employer of choice in Orange County, CA. Onsite position in Fountain Valley, CA. Hourly rate Call Center, Support, Summer, ...

  • Ultimate Staffing Services

    Customer Support/Call Center

    2 weeks ago

    Ultimate Staffing Services Fountain Valley, United States

    Great Opportunity to work for the Summer - May through October 2024 We are looking for two (2) strong Call Center/ Customer Service candidates to support an employer of choice in Orange County, CA. Onsite position in Fountain Valley, CA. Hourly rate Call Center, Support, Customer ...

  • Cat America

    Data Center Knowledge Management Document Readiness PgM Support

    3 weeks ago

    Cat America Los Angeles, United States

    Job Description · Job DescriptionAdditionally, other important skill sets that are required are: · Advanced excel / google sheets doing SQL, vLookups, pivot tables looking at large sets of data · Documentation / knowledge management and knowing how to structure in a way via taxon ...

  • Zenith Ventures

    Nursing specialist

    1 week ago

    Zenith Ventures El Rio, United States

    The facilities of Paritätische Altenhilfe offer opportunities for employment in full-time, part-time, or outpatient care. The service to people and their dignified care are at the center. · As a nursing professional at Paritätische Altenhilfe, you will care for elderly people in ...

  • Northgate Markets

    Distribution/ Support Center Security Officer

    2 days ago

    Northgate Markets Anaheim, United States

    ** Distribution/ Support Center Security Officer** · **Job Category****:** Asset Protection **Requisition Number****:** DISTR10864 Showing 1 location **Job Details** · **Description** · Our first store opened on January 2nd, 1980 in Anaheim CA and since then we have grown to 4 ...

  • Ultimate Staffing

    Customer Support/Call Center

    4 weeks ago

    Ultimate Staffing Fountain Valley, United States

    Great Opportunity to work for the Summer - May through October 2024 We are looking for two (2) strong Call Center/ Customer Service candidates to support an employer of choice in Orange County, CA. Onsite position in Fountain Valley, CA. Hourly rate Call Center, Support, Customer ...

  • Fresenius Medical Care

    CRNA - Certified Registered Nurse Anesthetist

    3 weeks ago

    Fresenius Medical Care Los Angeles, United States Full time

    PURPOSE AND SCOPE: · A Certified Registered Nurse Anesthetist (CRNA) in an advanced practice registered nurse (APRN) who practices both autonomously and in collaboration with a variety of health providers on the interprofessional team to deliver high-quality, holistic, evidence-b ...

  • Michaels

    Service Team Member

    2 weeks ago

    Michaels Los Angeles, United States Temps partiel

    Store - LA-WHOLESALE, CAQue ferez-vous? · Offrir un service à la clientèle amical, aider les clients à magasiner dans notre magasin et à trouver ce qu'ils recherchent. Veiller à ce que tous les clients bénéficient d'un passage rapide et amical aux caisses. Effectuer le déchargem ...

  • Martin Luther King, Jr. Community Hospital

    RN Clinical Staff Observation Area

    2 weeks ago

    Martin Luther King, Jr. Community Hospital Los Angeles, United States Full time

    If you are interested please apply online send your resume to · POSITION SUMMARY · The Clinical Staff Nurse is a skilled and experienced professional Registered Nurse (RN) responsible for excellence in the clinical practice of nursing and the management of patient care. Reporting ...

  • Petco

    Operations Leader

    3 weeks ago

    Petco Los Angeles, United States Full time

    JOB DESCRIPTION Create a healthier, brighter future for pets, pet parents and people · If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. · Our core values capture th ...

  • Northridge Hospital Medical Center

    Sr Occupational Therapist Hand Specialist

    1 week ago

    Northridge Hospital Medical Center Los Angeles, United States Full time

    Overview · Founded in 1955 Dignity Health – Northridge Hospital Medical Center is a 394-bed acute care nonprofit community hospital located in Northridge California. The hospital offers a full complement of award winning services including the Leavey Cancer Center a cardiovascul ...