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Jersey City

    community resident service coordinator - Jersey City, NJ , USA, United States - FirstService Residential

    FirstService Residential
    FirstService Residential Jersey City, NJ , USA, United States

    4 weeks ago

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    Description

    Job Overview:


    As a Community Resident Services Coordinator,you'llbe responsible forassistingwith the management and administration of the day\-to\-day operations of the Community Association business\.

    Handling customer service functions\. Maintaining communication with Board of Trustees and homeowners\. Serving as the primary source of contact for residents and homeowners on association matters\.


    Your Responsibilities:

    • Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
    • Provide excellent customer service andmaintainopen lines of communication with fellow Associates,homeownersand Board of Trustees
    • Have general knowledge and understanding of building systems and components
    • Follow all policies and procedures of the Company
    • Work closely with Management to learn all responsibilities of site operations
    • Such other duties and responsibilities as mayreasonably bedirected andrequired
    • Log work requests in Connect and generate work orders for maintenance staff and/or contractors
    • Update work order log with notes and action taken by vendors\.
    • Close open work orders in system when complete by vendor\. Work order is not considered complete unless the vendor has signed original work order and returned to office\.
    • Provide Community Manager with work order log for inclusion in Board package\.
    • Provide excellent customer service andmaintainopen lines of communication with fellow Associates,homeownersand Board of Trustees
    • Update andmaintaincommunity information in Connect, including but not limited to the Community Web Site, Community Projects, Management Reports and all Association documents and forms
    • UtilizeConnect'sResident Alert featurein order tokeep homeowners apprised of Association activities and important updates, subject to Board authorization
    • Providecustomer serviceassistanceto homeowners as needed\.Assistwith homeowners' calls andinquiresand respond accordingly ordirectto the appropriate party\.
    • Log all homeowner inquires in Connect Call Log
    • Assistwith preparation of newsletter, where applicable

    Skills & Qualifications:

    • Strong organizational skills
    • Strong written and verbal communication skills
    • Excellent word processing,mathematic, and computer skillsrequired\.
    • Critical thinking, problem solving, judgement and decision\-making abilities are necessary\.
    • Proficiencyin computer programs like Microsoft Office, Outlook and Windowsrequired\.
    • Ability to work with sensitive and/or confidential information\.

    What We Offer
    :


    As a full\-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental,andvision\.

    In addition, you will be eligible for time off benefits, paidholidaysand a 401k with company match\. Occasional travel may berequiredto attend training and other company functions\.


    Compensation
    :
    $25\.00\-$27\.00 / hour
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