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    Customer Service Coordinator - New York, United States - The Judge Group

    The Judge Group
    The Judge Group New York, United States

    1 week ago

    The Judge Group background
    Retail
    Description

    Customer Service Representative – Special Orders

    As a Customer Service Representative – Special Orders, you will be the initial point of contact for customers with inquiries or issues related to our products and services. Your primary responsibilities include:

    Handling Special Orders:

    • Assist retail partners and customers via phone and email regarding special orders.
    • Communicate with domestic and international third-party retailers to address customer questions.

    Authentication and Liaison:

    • Collaborate with the certificate department to authenticate purchases made through special orders.
    • Serve as a liaison between third-party retail customers and our manufacturing office, ensuring smooth communication and resolution.

    Logistics and Quality Assurance:

    • Receive and inspect incoming packages related to special orders, resolving any issues with shipping carriers (such as FedEx and UPS).
    • Ensure timely repair completion and fulfillment for special orders, including proper packing, shipping, and returns.

    Customer Relationship Management:

    • Listen to customer concerns and proactively work to enhance customer loyalty.
    • Act as the main point of contact for customer inquiries related to repairs, sizing, authenticity, sales, trunk shows, and the overall experience.

    Requirements:

    • Fluency in English: Effective communication is essential.
    • Experience: Ideally, you should have 1-5 years of experience in customer service or call center roles.
    • Technical Skills: Proficiency in Excel and Word.
    • Interpersonal Skills: Excellent communication skills and the ability to build trust with customer accounts.
    • Adaptability: Thrive in a fast-paced, high-volume environment, demonstrating proactivity, motivation, dedication, and initiative.
    • Time Management: Proven ability to meet strict deadlines.
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