- Work autonomously on large and small scale projects that have a direct impact on XD.
- Effectively and independently identify and solve problems to improve current and future projects.
- Influence team and leadership as needed to ensure a timely, well-managed deliverable; partner closely with junior level associates to provide knowledge transfer and coaching, where appropriate.
- Drive research operations projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed.
- Design, develop, and manage processes in a complex dynamic environment, revising needs to meet changing requirements.
- Plan, design, manage and execute project plans to ensure delivery, bringing the ability to quickly put structure in place to manage the work. Remain highly organized and process-oriented with attention to detail, while establishing context and sound reasoning for data-driven decision making.
- Ensure status reports are submitted regularly, accurate, appropriately detailed, and visible to all relevant stakeholders. Maintain key project documentation.
- Display strong consulting and collaboration skills to work with partners to understand business problems and focus on bringing issues to resolution, escalating as necessary to meet timelines. Includes clarifying and defining business needs, requirements and use cases.
- Proactively identify and remediate risks, issues, and dependencies, escalating where necessary. Leverage problem solving skills to ensure project plans deliver on intent. Identify ways to improve and streamline business process
- Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
- Build relationships as an active and engaged member of a team that is working on delivering features to our associates and / or customers
- Drive outcomes-first approaches to problem solving, thinking beyond constraints to find creative solutions
- Collaborate with stakeholders across the enterprise to provide strategic and tactical thought partnership that effectively drives process improvements and operational stability
- Must be able to influence and organize a team of individuals to effectively achieve goals
- Exhibit a proven track record of project management and execution on large, cross-functional projects
- Demonstrate organizational agility to adapt to changing demands
- Demonstrate an ability to write clear, concise documentation and communications
- Possess deep comfort in spreadsheets and JIRA, and with both quantitative and qualitative reporting
- Partner with internal stakeholders and functional performers to capture, track and drive resolution of defects and enhancements
- Facilitate data updates and communicate impacts to key performers and stakeholders
- Manage program communications, leveraging central repository for archival of artifacts
- Create, drive and maintain communications. Partner with key stakeholders to plan and deliver company and strategy focused communications to internal and external audiences.
Basic Qualifications - 4 years of experience in project management, or research operations
Preferred Qualifications - 2 years of experience managing vendor recruitment projects
- Experience working with cross functional partners
- Understanding or experience with online design research tools such as User testing and Dscout, or a willingness to learn
- Experience working within design, user experience (UX), research, or in a usability lab setting
- Proficient in Google suite, including but not limited to: Drive, Calendar, Docs, Forms, Sheets, Slides
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). -
Operations Manager
6 days ago
Porter Legal Group, PLLC Richardson, United StatesPorter Legal Group employs professionals who deliver solutions for complex cases. We dedicate the time and diligence necessary for excellent results. At Porter Legal Group a client will never be just another file. The combination of our experienced professionals, legal knowledge ...
-
Manager, Operations Support
3 weeks ago
RAC Plano, United StatesThe Sr. Manager of Operations Support will play a key role in day-to-day management for the Operations Support department as well as identifying issues and opportunities and helping to implement change in our operations. This position will support ke Operations, Support, Manager, ...
-
Manager, Operations Support
3 weeks ago
Rent-A-Center Inc. Plano, United StatesUpbound Group · Manager, Operations Support · PURPOSE/ JOB SUMMARY · The Sr. Manager of Operations Support will play a key role in day-to-day management for the Operations Support department as well as identifying issues and opportunities and helping to implement change in our op ...
-
Data Operations Manager
2 weeks ago
Republic Finance Plano, United StatesAt Republic Finance, we are building a leading consumer lending company. In business for more than 70 years, Republic Finance is proud to be a trusted lender in over 250 communities across the United States We specialize in providing flexible lending solutions and outstanding cus ...
-
Manager, Amplify Operations
2 weeks ago
LEARFIELD Plano, United StatesFounded in 2011 on the people principles of Character, Capacity and Commitment, LEARFIELD Amplify represents over 40 collegiate athletic departments, professional sports teams and related industry organizations nationwide, with more than 170 on-site sales personnel dedicated to s ...
-
Operations / HR Manager
3 weeks ago
Genesis Global Recruiting, Inc. Plano, United StatesAre you ready to do the best work of your career? Our client is a leading innovator in spatial computing, XR, simulation, and sensor integration. They are headquartered in Plano, Texas with both onsite and remote employees. We offer an excellent benefits package for all full-time ...
-
Manager, Operations Support
3 weeks ago
RAC Brands Plano, United StatesJob Description · Upbound Group · Manager, Operations Support · PURPOSE/ JOB SUMMARY · The Sr. Manager of Operations Support will play a key role in day-to-day management for the Operations Support department as well as identifying issues and opportunities and helping to impleme ...
-
Operations Financial Manager
1 week ago
Tt Electronics Plc Plano, United StatesCompany Overview: · COME JOIN OUR JOURNEY · When you join TT, you join our global community of visionaries, creators, and achievers dedicated to solving technology challenges for a sustainable world. Simply put, we are a global manufacturer with a passion for engineering advance ...
-
Corporate Operations Manager
2 weeks ago
Quorum Hotels Plano, United States· Quorum Hotels is looking for a Corporate Operations Managerto join the team · The Corporate Operations Manager is responsible for providing operational, analytical, task force and clerical support to the corporate office operations team. This includes but is not limited to pa ...
-
Operations / HR Manager
3 weeks ago
Genesis Global Recruiting Plano, United StatesAre you ready to do the best work of your career? Our client is a leading innovator in spatial computing, XR, simulation, and sensor integration. They are headquartered in Plano, Texas with both onsite and remote employees. We offer an excellent benefits package for all full-time ...
-
Data Operations Manager
2 weeks ago
Republic Finance Plano, United StatesOverview and Responsibilities: · At Republic Finance, we are building a leading consumer lending company. In business for more than 70 years, Republic Finance is proud to be a trusted lender in over 250 communities across the United States We specialize in providing flexible len ...
-
Manager, Operations Transformation
1 week ago
PepsiCo Plano, United States Full timeOverview · PepsiCo is one of the world's leading food and beverage companies with more than $86 Billion in Net Revenue and a global portfolio of diverse and beloved brands. We have a complementary food and beverage portfolio that includes 23 brands that each generated more than $ ...
-
Office and Operations Manager
1 week ago
PathSpot Plano, United StatesJob Description · Job DescriptionHandwashing is the easiest, least expensive, and most impactful solution to protect against the transmission of illnesses that can lead to widespread outbreaks. That's why we built the only hygiene management system designed to protect businesses ...
-
Data Operations Manager
20 hours ago
Republic Finance Plano, United States Full timeOverview · & Responsibilities At Republic Finance, we are building a leading consumer lending company. In business for more than 70 years, Republic Finance is proud to be a trusted lender in over 250 communities across the United States We specialize in providing flexible lending ...
-
Assistant to the management of operations
3 weeks ago
Nexus Dynamics Balch Springs, United StatesWe are looking for trailblazers (m/f/d) as assistant to the management of our Technical Services Offenburg (TBO) in full-time or part-time. · With your work, you make a difference. Everything we do as employees of the city of Offenburg leaves a mark on the citizens we work for. I ...
-
Office and Operations Manager
1 week ago
PathSpot Plano, United States Full timeHandwashing is the easiest, least expensive, and most impactful solution to protect against the transmission of illnesses that can lead to widespread outbreaks. That's why we built the only hygiene management system designed to protect businesses and their customers from the unin ...
-
Operating Room Nurse Manager
1 week ago
USPI Plano, United States Full timeWelcome to Baylor Scott & White Surgicare - Plano, TX, where excellence meets work-life balance in a supportive environment that prioritizes both your professional growth and personal well-being. · Operating Room Nurse Manager at Baylor Surgicare at Plano: · The OR Manager is ...
-
Datacenter Security Operations Manager
1 week ago
Securitas Security Services USA, Inc. Plano, United StatesSecuritas Security Services USA, Inc. – Global Clients Americas Division · Position Title: Datacenter Security Operations Manager · Reports To: Vice President, Global Clients Datacenter Group · Location: Daily in Dallas/Plano-TX; frequent travel to N. VA, Santa Clara-CA, and Hill ...
-
Assistant General Manager
1 week ago
Black Sheep Coffee Plano, United States**Location**:Plano, TX · **Hours**: 45 Hours Per Week - Full Time · **Requirements**: Mon-Sun Flexibility, Management Experience · Are you ready for the Assistant General Manager opportunity of a lifetime? We are looking for the most capable AGMs in DFW to play a critical role in ...
-
SCM Operations Manager NAM
3 weeks ago
Orange Business Plano, United Statesabout the role Manager of Supply Chain Operations will be responsible for overseeing all end-to-end supply chain operations including service delivery, logistics, vendor management, inventory management, demand planning, and customer service for USA & CanadaThis role partners wit ...
XD Research Operations Manager - Plano, United States - Capital One
Description
Plano , United States of America, Plano, TexasXD Research Operations Manager - Financial Services Design
Our Experience Design (XD) Research Operations team is looking for a dynamic Sr. Project Manager - Research Operations Lead to join the team In this exciting role, you will work closely with key stakeholders (internal and external) to deliver results for XD Research Operations initiatives, projects, and more.
Working in close partnership with a cross-functional program team, you will partner with other delivery and project leads to design and manage how work is delivered and have a direct impact on the operational integrity of the XD. You will support the broader team in resolving problems to support both internal teams, our partners and our customers.