- The understanding of invoicing and billing processes and procedures
- Working knowledge of Microsoft Word Suite and ability to learn WMS
- The ability to provide administrative support
- Month end invoicing to be completed within 5 business days of EOM or directed by customer.
- Speed should never compromise accuracy.
- Monitor and record external invoice errors on Clerical Error Spreadsheet.
- Suggest ways to improve the accuracy and efficiencies of invoicing.
- Process daily invoicing accurately for Value Add and Transportation (if applicable).
- Process billing according to customer billing procedures.
- Meet customer based periods by ensuring all billings is complete by set deadline.
- Keep customer files current.
- Assist with coverage of Reception desk by answering phones and greeting visitors Answer phone by the third ringing cycle.
- Cross-train on other customer invoice processing to provide account coverage when needed.
- Provide administrative support to management team as needed.
- Maintain a secure, well organized area free from clutter with information easily accessible to others.
- Understand the functionality of Warehouse Management System and Transportation Management System.
- Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.
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Customer Service Representative - Carlisle, United States - Allen Distribution
Description
Additional Information: 1st shift - Monday through Friday - Pay based on experience - Growth Opportunities
Please Note:
This position will require over time the first week of every month to complete billing.
To ensure that all customers receive a timely, accurate and customized invoice
Customer Invoicing and Billing:
Back Up/Main Office Responsibilities:
Administrative Support:
Customer Communication
These expectations are meant to be a guide and may be changed at anytime at the discretion of Allen Distribution.
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