Customer Service Representative - Carlisle, United States - The LaSalle Group

The LaSalle Group Carlisle, United States

3 weeks ago

Description

LaSalle Network is actively seeking a remote Customer Service Representative for one of our clients in the Carlisle, PA area In this position, you will help customers with their online transactions and phone inquiries to help resolve questions they have while providing top notch customer service. If you are looking for the flexibility to work in aremote setting with a well-known company look no further You must be located within 45 minutes of Carlisle.

Customer Service Representative Responsibilities:

Answer incoming calls and respond to customer emails
Provide product, service, order-status and account information to customers
Process orders, resolve billing issues, exchange or return merchandise and adjust customer accounts accordingly
Research, identify and resolve customer complaints while maintaining detailed documentation and record keeping
Identify and escalate unresolved customer issues to management for further investigation
Follow up calls to customers to confirm appropriate changes were made

Customer Service Representative Requirements:

1+ years of experience working with customers in a phone-based role
Working knowledge of Microsoft Office, general computer skills and basic typing skills
Proven customer specialist experience: active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environment
Be a positive coworker: work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willingness to support others and contribute to an overall positive culture
Ability to use critical thinking skills and make decisions

If you are interested in this role and meet the qualifications, please apply today

Thank you,

Kimberly Mosher
Senior Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.

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