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Lalande-de-Pomerol

    Director of Rooms - Miami, United States - Marriott Vacations Worldwide

    Marriott Vacations Worldwide
    Marriott Vacations Worldwide Miami, United States

    6 days ago

    Marriott Vacations Worldwide background
    Description
    Relocation Assistance Available

    Education and Experience

    • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; OR 4years experiencein the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

    CORE WORK ACTIVITIES

    • Managing Profitability
    • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
    • Analyzes service issues and identifiestrends.
    • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
    • Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals
    • Monitors Rooms operations sales performance against budget.
    • Reviews reports and financial statements to determine Rooms operations performance against budget.
    • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
    • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
    Leading Operations and Department Teams.

    • Champions the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
    • Develops systems to enable employees to understand guest satisfaction results.
    • Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience
    • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
    • Responds to and handles guest problems and complaints.
    • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
    • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities
    • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
    • Ensures employees are treated fairly and equitably.
    • Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
    • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
    • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
    • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
    • Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
    • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
    • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
    • Champions change,ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
    \#LI-OE1
    Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
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