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    Call Center - Atlanta, United States - SSRG Cake, LLC - 07

    SSRG Cake, LLC - 07
    SSRG Cake, LLC - 07 Atlanta, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Responsibilities

    • Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.
    • Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.
    • Accurately entering data into the order entry system to facilitate seamless order processing.
    • Adhering to standard work practices to ensure professional and consistent service delivery.
    • Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.
    • Proactively addressing and resolving customer issues, including order fulfillment and information requests.

    Requirements

    • 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices.
    • Basic competency in Microsoft Suite (Outlook, Word, PowerPoint).
    • Previous experience with SAP or other Order Management Systems is advantageous but not mandatory.
    • Familiarity with is a plus but not required.
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