-
Director of Operations
1 week ago
Fluresh Grand Rapids, United StatesCompany: · THC is a modern wellness company dedicated to empowering patients to confidently improve their well-being through cannabis. Our goal is to provide the Michigan marketplace with a growing portfolio of high-quality, branded cannabis products that are safe, reliable and t ...
-
Operations Director
6 days ago
Reckitt Zeeland, United StatesHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. · Join us in our fight to make ac ...
-
director of operations
2 weeks ago
Corecruitment Emory, United StatesDIRECTOR OF OPERATIONS – SINGAPORE · Salary package: SGD11-13k pm dependent upon experience plus profit share · Very excited to have been retained by this very cool Singapore Hospitality Group who are now looking for a director of Operations for one of their vibrant venues. Ther ...
-
Director or Operations
3 weeks ago
PASTABAR SG PTE. LTD. Emory, United StatesSJS Group (Pasta Bar, bar Milano, Osteria Milano, Papi's Tacos) is looking for a Director of Operations & Kitchens. This person must have experience and expertise in both the front & back of house, have exceptional leadership ability, & time management skills. The candidate will ...
-
Director of Operations
2 weeks ago
KX Technologies Pte Ltd Emory, United StatesKX Technologies Pte Ltd · Come join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attr ...
-
Director Operations
2 weeks ago
CSA Group Emory, United StatesEmployment Status: · Regular · Time Type: · Full time · Building a World Class Team Starts with You · At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engi ...
-
Regional Operations Director
1 week ago
Cardinal Senior Management Grand Rapids, United StatesCome take your career to new heights with Cardinal Senior Living Cardinal was founded with a focus on providing care, compassion, and dignity for those who have given so much to our community. With a focus on the employees, Cardinal can provide the highest quality of personal car ...
-
Assistant Director of Operations
3 days ago
Shangri La Emory, United StatesAssistant Director of Operations - (Food & Beverage) · We are looking for someone who: Has a passion for Food & Beverage Experience working in Food & Beverage environment A friendly, helpful, and trustworthy leader Creative with an eye for detail and think out of box Displays cu ...
-
Assistant Director, Operations
1 week ago
RCUBE Vital Consultancy Emory, United StatesRequirements: · Degree in any discipline · At least 10 years of working experience as a manager in facilities management/building/hospitality/environment preferred · Driven, passionate and service-oriented · Excellent communication, leadership and people management skills · ...
-
Associate Director, Operations
2 weeks ago
SS&C Technologies Holdings Emory, United StatesJob Description · SS&C is looking for a dynamic individual to support our growing fund administration business. The candidate will be responsible to lead the middle office and operations services and is expected to deliver best in-class operations function that is efficient and ...
-
Director Operations, Planning
5 days ago
Infineon Technologies Emory, United StatesOur Operations, Planning and Control Team Leader · Our Operations, Planning and Control team at OSAT is currently seeking a leader who is great with people, has excellent communication skills, can learn quickly in challenging situations, is data-driven, and has the ability to dri ...
-
Associate Director, Operations
2 weeks ago
SS&C Fund Services (Asia) Pte Ltd Emory, United StatesAbout SS&C: · SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 o ...
-
Assistant/ Director, Operations
1 week ago
Talent Trader Group Emory, United StatesResponsibilities: · Lead and oversee all operational aspects of recreational facility operations. · Develop and implement strategies to optimize operational efficiency and customer satisfaction. · Manage a team of operations staff and provide guidance and support. · Ensure sm ...
-
Director of Ticket Operations
4 days ago
ASM Global Grand Rapids, United StatesMAJOR RESPONSIBILITIES: · - Oversight of all Box Office Staff & Functions within Van Andel Arena, DeVos Performance Hall, and DeVos Place. · - Oversight of all Front of House Staff & Functions within Van Andel Arena, DeVos Performance Hall, and DeVos Place. · - Schedule/Manage Ev ...
-
Director of Operations, Valley Wing
3 weeks ago
SHANGRI-LA HOTEL LIMITED Emory, United StatesThe Director of Operations, Valley Wing · Responsibilities: · Responsible for the daily Front Office and F&B operations of the Valley Wing. · Ensuring consistent adherence to the required service and product standards. · Performing additional tasks assigned by EAM-Rooms or Dir ...
-
Director, APAC Treasury Operations
2 weeks ago
Circle Emory, United StatesAbout Circle: · Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet ...
-
MUFG Investor Services Emory, United StatesCompany Description · About MUFG Investor Services: Experience something Brilliantly Different with a career at MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global inves ...
-
Director of Operations
2 weeks ago
Peak Demand Grand Rapids, United StatesWe are working with a leading provider of solar racking technologies, electrical balance-of-system products, and project optimization software. They have a diversified portfolio of products backed by a strong parent company and 20 GW of solar projects installed with their systems ...
-
Director of Operations
3 weeks ago
Domino's Pizza LLC Kent, United StatesThe Domino's supply chain center located in Kent, WA is seeking a Director of Operations. The Director of Operations is the face of the Domino's Supply Chain Center, responsible for providing strategic direction, developing, documenting, and executin Operations, Supply Chain, Dir ...
-
Director - Operations
2 weeks ago
R.R. Donnelley Kent, United StatesPlans, directs, and manages the activities and personnel engaged in facility operations by implementing strategies to manage departmental operations; assist in developing a operations staff of first line supervisors; implementing strategies to manage Operations, Director, Operati ...
Director of Operations - Emory, United States - Edition Hotels
2 weeks ago
Description
JOB SUMMARY
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance.
Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department and developing positive owner relations.
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Profitability
Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
Analyzes service issues and identifies trends.
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
Monitors hotel operations sales performance against budget.
Reviews reports and financial statements to determine hotel operations performance against budget.
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
Develops systems to enable employees to understand guest satisfaction results.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Managing the Guest Experience
Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
Responds to and handles guest problems and complaints.
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Managing and Conducting Human Resources Activities
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
Ensures employees are treated fairly and equitably.
Ensures that regular, ongoing communication is happening in Operations pre-shift briefings, staff meetings).
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
#J-18808-Ljbffr
