Front Desk Management - Paradise Valley, United States - Sanctuary on Camelba

Sanctuary on Camelba Paradise Valley, United States

3 weeks ago

Description

Job Description

JOB SUMMARY

This position contributes to Sanctuary success by ensuring total guest satisfaction, especially relating to the service guests receive in all areas of the Front Desk and PBX, through interaction that exceeds expectations; with a focus on maintaining the facilities to our superior standards.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

Delegate work evenly to all front office departments utilizing each shift to its fullest capacity.
Enforce high standards of professionalism among the Front Office department.
Implement all guidelines and procedures as established in the employee handbook.
Keep all departments updated on changes and additions with well-written memos, e-mails and verbal communication.
Work in conjunction with the Sales Department and Reservations to ensure maximum hotel occupancy.
Supervise daily room blocking.
Schedule and preside over departmental meetings on a monthly basis as a tool of communications with front-line employees.
Attend weekly resort staff meetings.
Assure that all guests, first time or return, are greeted with high professional standards.
Work closely with the Housekeeping and Maintenance departments at all times.
Supervise the updating of Guest History program and educate each department of their need for involvement.
Oversee concierge operations and relations with concessionaire operators.
Keep flexible schedule in order to accommodate the arrivals and departures of hotel guests.
Meet weekly with the Director of Operations to discuss topics of mutual concerns.
Ensure all areas of the front desk operate in harmony with other hotel departments, providing optimum service to guests at all times.
Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
Perform additional duties as requested by the Director of Guest Operations.

SUPERVISORY RESPONSIBILITIES

Carry out supervisory responsibilities in accordance with organization policies/applicable law.
Supervise the front desk, reservations, PBX, bell staff & concierge areas.
Supervise and train employees to provide a well-maintained resort.
Conduct performance appraisals as necessary; perform 90 day and annual evaluation of Front Office staff.
Monitor the office supplies for the Front Office within budget standards.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Must maintain highest ethical standards – possessing integrity, honesty, and care.
Grooming is a factor of the utmost importance.
Computer skills and typing abilities a must.
Ability to listen effectively, to speak and write English clearly.
Must be in good physical condition with the ability to stand, sit, kneel and constantly be poised for mobility to handle specific details or demands of quality and speedy guest services.
Hearing and visual ability to observe and detect signs of emergency situations.
Excellent communication and interpersonal skills.
Proven ability to lead, motivate, train and appropriately discipline staff.
Ability to identify, address and resolve conflict.

QUALIFICATIONS

Education

High School Diploma/G.E.D. Equivalent

Related Work Experience

At least 5 years past managerial experience in the hospitality industry.

Front Desk Manager

1 week ago

Marriott Vacations Worldwide Scottsdale, United States

This is a non-exempt position and will be paid on an hourly basis with overtime paid in accordance with state and federal law. · **JOB SUMMARY** · Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas i ...
Front Desk Manager

2 weeks ago

Embassy Suites Scottsdale Scottsdale, United States

· **POSITION PURPOSE** · Oversee the daily operations of the Front Desk Department and Guest Service areas. Ensure that front desk and communications meet resort standards for maximum guest satisfaction. Act as the main contact for guests and other resort departments. · **ESSENT ...
Front Desk Manager

1 week ago

CIVANA Wellness Resort & Spa Scottsdale, United States

: · CIVANA's mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connectin ...
Front Desk Management

3 weeks ago

Gurneys Inn Resort & Spa LLC Paradise Valley, United States

JOB SUMMARY · This position contributes to Sanctuary success by ensuring total guest satisfaction, especially relating to the service guests receive in all areas of the Front Desk and PBX, through interaction that exceeds expectations; with a focus on maintaining the facilities t ...
Front Desk Manager

3 weeks ago

Crescent Hotels & Resorts Scottsdale, United States

Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: Interview, hire, train, recommend performance evaluations, resolve problems, provide open com Manager, Front Desk Manager, ...
Service Desk Manager

3 weeks ago

LTIMindtree Scottsdale, United States

About Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
Front Desk Manager

3 weeks ago

Marriott International Scottsdale, United States

Job Number · Job Category Rooms & Guest Services Operations · Location Sheraton Desert Oasis Villas Scottsdale, 17700 Hayden Road, Scottsdale, Arizona, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? Y · Position Type Management · Additional In ...
Front Desk Manager

3 weeks ago

Marriott Scottsdale, United States

Job Number · Job Category Rooms & Guest Services Operations · Location Sheraton Desert Oasis Villas Scottsdale, 17700 Hayden Road, Scottsdale, Arizona, United States · Schedule Full-Time · Located Remotely? N · Relocation? Y · Position Type Management · Additional Information: T ...
Service Desk Manager

2 weeks ago

LTIMindtree Scottsdale, United States

About Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
Service Desk Manager

2 weeks ago

LTIMindtree Scottsdale, United States

About Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to ...
Front Desk Manager

3 weeks ago

Marriott International Inc Scottsdale, United States

Job Description · Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Ownership Resorts Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of th ...
Evening Front Desk Manager

2 weeks ago

Peoria Music Academy Glendale, United States

**Benefits**: · - 401(k) · - 401(k) matching · - Free food & snacks · - Free uniforms · - Opportunity for advancement · Job description · Peoria's largest private music school is looking for a part-time Evening Office Staff/ Office Manager. No music education or experience is req ...
Front Desk Manager

2 weeks ago

Azul Hospitality Scottsdale, United States

Job Details · Job Location · Embassy Suites Scottsdale - Scottsdale, AZ · Position Type · Full Time · Education Level · Not Specified · Travel Percentage · Negligible · Job Shift · Any · Job Category · Management · Description · Description · POSITION PURPOSE · Ove ...
Front Desk Manager

2 hours ago

Crescent Services Scottsdale, United States

JOB OVERVIEW:Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. · ESSENTIAL JOB FUNCTIONS: · Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication ...
Front Desk Manager

3 weeks ago

Marriott Scottsdale, United States

Marriott Hotels Hayden Road [Desk Supervisor] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunit ...
Assistant Front Desk Sales Manager

3 weeks ago

Amazing Lash Studio Gilbert, United States

Overview: · **ASSISTANT FRONT DESK SALES MANAGER **needed at our **Amazing Lash Studio GILBERT San Tan Village **location**** · Looking for a management position with growth opportunities in the Beauty industry? Amazing Lash Studio is looking for a sales manager / operations mana ...
General Studio Manager Front Desk

3 weeks ago

Amazing Lash Studio Gilbert, United States

Overview: · **GENERAL MANAGER **needed at our **Amazing Lash Studio GILBERT San Tan Village **location**** · Looking for a management position with growth opportunities in the Beauty industry? Amazing Lash Studio is looking for a sales manager / operations manager to oversee sale ...
Content Manager/Front Desk Representative

3 weeks ago

azarchitecture/Jarson & Jarson Real Estate Scottsdale, United States

Immediate Opening: Wanted - A creative soul that wants to work in a non-corporate company featuring a great workplace culture · Front Desk Representative for a creative real estate office: · We have an immediate FULL TIME opening for a creative office ambassador responsible for ...
Front Desk Supervisor

3 weeks ago

Hyatt House Scottsdale Scottsdale, United States

The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest sati ...
Part-time Front Desk Associate

1 week ago

Holiday Inn Express Scottsdale North Scottsdale, United States Part time

Job Overview: · We are seeking a friendly and organized Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. You will be responsible for handling various administrative tasks and ...