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    Team Lead - Richmond, United States - Party City

    Party City
    Party City Richmond, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description

    ARE YOU CUSTOMER OBSESSED?

  • You are responsible for executing best in class sales and service strategies.
  • Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise.
  • Teams Leads provide value to our guest by delivering a customer friendly in-store and curbside shopping experience
  • You will leverage technology to enhance the customer service experience for our internal and external customers.
  • You will cultivate an "It can be done" attitude with your team when it comes to overcoming obstacles and bringing joy to our customers.
  • Team Leads are responsible for helping deliver on sales, profit, and service targets, as well as delivering on all key Omni strategies and metrics

    • WHAT DO YOU BRING TO THE PARTY?

  • Do you possess prior retail management experience?
  • Can you lead a team in a dynamic and fast-paced environment?
  • Are you obsessed with ensuring that your customers are beyond satisfied?
  • Are you adaptable and able to manage change daily through your team?
  • Do you possess strong communication skills and the ability to build relationships with your staff and customers?

    • RESULTS MATTER

  • Team Leads will master all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.
  • You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
  • You will assist the Store Team Leader with team onboarding and learning.
  • You will continuously direct and coach store team members.
  • You will support the Store Team Leader in holding associates accountable to expectations.
  • Team Leads are expected to work a schedule that aligns to customer and business needs (this includes early morning, evening, overnight shifts, and weekends).
  • Team leads are responsible for creating an environment that promotes associate engagement and retention.
  • As part of the Leader on Duty (LOD) team, you are responsible for other various processes and procedures to ensure an efficiently operating store.

    • Expected Salary Range: $19.70

    The salary range offered for this position is a good faith description of the expected salary range this role will pay. PCHI reserves the right to pay more or less than the stated range based on a variety of factors such as experience, geography, etc.

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