Housekeeping Supervisor - Morristown, United States - Castle Hot Springs

Castle Hot Springs

Verified Company

Morristown, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary:
The Housekeeping Supervisor provides support to facilitate the responsibilities of the Housekeeping Director. This is a hands-on position that is required to clean and turn rooms as necessary.

This position must understand and respond to all guest requests in a timely and professional manner, maintain adequate staffing levels and provide training and support to the housekeeping staff.

Responsibilities include:

Collect room status report sheets for assigned work areas and assign rooms to Housekeepers as needed.
Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms.
Make recommendations and follow through on conflict resolution, coaching, and counseling, when appropriate.
Provide excellent guest service in all areas of responsibility.
Inspect guest rooms, including vacant, occupied, and checkout rooms, to ensure the standards are being achieved by each employee.
Monitor the performance of house persons.
Interpret all departmental policies, procedures, and standards established by the Director of Housekeeping and Castle Hot Springs.
Coordinate work orders in assigned areas and follow up on inspections.
Handle all lost and found items according to the procedure.
Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing.
Schedule and participate in departmental meetings.
Make sure storage areas and closets are kept in an orderly and clean fashion.
Inspect closets to ensure all items are stocked in an orderly fashion and in sufficient quantities.
Respond properly in any hotel emergency or safety situation.
Perform other tasks or projects as assigned by hotel management and staff.

Physical Demands:

Standing, squatting, walking, climbing stairs.
Requires extending arms, bending, and stooping to reach materials.
Work in temperature extremes of heat, cold, inclement weather.

Specific job knowledge, skill, and ability:

Knowledge of the tasks performed by the Housekeeping Attendants.
Become familiar with the employee handbook, training manual, and job descriptions of all AM/P.M. Housekeepers and House persons.
Two (2) years prior experience leading a team.
Five (5) years of hotel experience required.
Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Appearance Requirements: