Housekeeping Supervisor - Morristown, United States - Castle Hot Springs

Description

Position Summary:
The Housekeeping Supervisor provides support to facilitate the responsibilities of the Housekeeping Director. This is a hands-on position that is required to clean and turn rooms as necessary.

This position must understand and respond to all guest requests in a timely and professional manner, maintain adequate staffing levels and provide training and support to the housekeeping staff.

Responsibilities include:

• Collect room status report sheets for assigned work areas and assign rooms to Housekeepers as needed.
• Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms.
• Make recommendations and follow through on conflict resolution, coaching, and counseling, when appropriate.
• Provide excellent guest service in all areas of responsibility.
• Inspect guest rooms, including vacant, occupied, and checkout rooms, to ensure the standards are being achieved by each employee.
• Monitor the performance of house persons.
• Interpret all departmental policies, procedures, and standards established by the Director of Housekeeping and Castle Hot Springs.
• Coordinate work orders in assigned areas and follow up on inspections.
• Handle all lost and found items according to the procedure.
• Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing.
• Schedule and participate in departmental meetings.
• Make sure storage areas and closets are kept in an orderly and clean fashion.
• Inspect closets to ensure all items are stocked in an orderly fashion and in sufficient quantities.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.

Physical Demands:

• Standing, squatting, walking, climbing stairs.
• Requires extending arms, bending, and stooping to reach materials.
• Work in temperature extremes of heat, cold, inclement weather.

Specific job knowledge, skill, and ability:

• Knowledge of the tasks performed by the Housekeeping Attendants.
• Become familiar with the employee handbook, training manual, and job descriptions of all AM/P.M. Housekeepers and House persons.
• Two (2) years prior experience leading a team.
• Five (5) years of hotel experience required.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Appearance Requirements:

• Appearance must always be neat, clean, and professional.
• Name badge and proper/uniform must be worn at all times.

Benefits:

• On-Site Housing Available
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance
• Company Paid Long Term Disability
• Direct Deposit
• Flexible Spending Account
• Employee Shuttle
• 401K with Match