Housekeeping Supervisor - Morristown, United States - Castle Hot Springs

Castle Hot Springs
Castle Hot Springs
Verified Company
Morristown, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter


Description

Position Summary:
The Housekeeping Supervisor provides support to facilitate the responsibilities of the Housekeeping Director. This is a hands-on position that is required to clean and turn rooms as necessary.

This position must understand and respond to all guest requests in a timely and professional manner, maintain adequate staffing levels and provide training and support to the housekeeping staff.


Responsibilities include:


  • Collect room status report sheets for assigned work areas and assign rooms to Housekeepers as needed.
  • Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms.
  • Make recommendations and follow through on conflict resolution, coaching, and counseling, when appropriate.
  • Provide excellent guest service in all areas of responsibility.
  • Inspect guest rooms, including vacant, occupied, and checkout rooms, to ensure the standards are being achieved by each employee.
  • Monitor the performance of house persons.
  • Interpret all departmental policies, procedures, and standards established by the Director of Housekeeping and Castle Hot Springs.
  • Coordinate work orders in assigned areas and follow up on inspections.
  • Handle all lost and found items according to the procedure.
  • Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing.
  • Schedule and participate in departmental meetings.
  • Make sure storage areas and closets are kept in an orderly and clean fashion.
  • Inspect closets to ensure all items are stocked in an orderly fashion and in sufficient quantities.
  • Respond properly in any hotel emergency or safety situation.
  • Perform other tasks or projects as assigned by hotel management and staff.

Physical Demands:


  • Standing, squatting, walking, climbing stairs.
  • Requires extending arms, bending, and stooping to reach materials.
  • Work in temperature extremes of heat, cold, inclement weather.

Specific job knowledge, skill, and ability:

  • Knowledge of the tasks performed by the Housekeeping Attendants.
  • Become familiar with the employee handbook, training manual, and job descriptions of all AM/P.M. Housekeepers and House persons.
  • Two (2) years prior experience leading a team.
  • Five (5) years of hotel experience required.
  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Appearance Requirements:


  • Appearance must always be neat, clean, and professional.
  • Name badge and proper/uniform must be worn at all times.

Benefits:


  • On-Site Housing Available
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company Paid Life Insurance
  • Company Paid Long Term Disability
  • Direct Deposit
  • Flexible Spending Account
  • Employee Shuttle
  • 401K with Match

More jobs from Castle Hot Springs