Assistant Front Office Manager - Morristown, United States - Castle Hot Springs

Description

• Assists Management in scheduling, training, and evaluating frontoffice employees
• Provide ongoing feedback and guidance to frontoffice employees
• Monitors front office processes and suggests improvements to management
• Serves as a model of exemplary customer service for other front office employees
• Ensures through reporting and observation that billing and cash are handled according to hotel procedures
• Completes detailed shift reports
• Proactively prepares for hotel events to provide great customer service
• Stocks and replenishes front office tools and materials

• The ability to welcome registered resort guests, emphasizing fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.
• The ability to display, at all times, a friendly, courteous, and professional manner in all dealings with resort guests and other Castle Hot Springs employees.
• The ability to familiarize oneself with room and rate availability for current and future dates and quote accordingly.
• The ability to know and recite information regarding all of Castle Hot Springs facilities, hours of operation, key personnel, special events and activities, and functions in the Resort.
• The ability to handle several telephone calls at any given time.
• The ability to offer adequate directions to the Resort from all locations.
• The ability to assist resort guests with concierge requests for onproperty adventures & activities and local Arizona attractions.
• Knowledge of key local Arizona areas and attractions.
• The ability to handle guest challenges or concerns in conjunction with Management, keeping the team well informed about the problem resolution and actions being taken.
• The ability to handle resort emergency procedures and situations with maturity and professionalism.
• Performs other duties as requested by Management

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Reading, writing, and oral proficiency in the English language.
• Ability to maintain a pleasant disposition and function efficiently in a highstress/pressure work environment.
• Solid interpersonal skills and a positive attitude are a must.
• Computer experience needed, Opera preferred or other Hotel / Property Management System.
• Minimum 1year of night audit, 2 years experience in front desk operations
• Ability to stand and/or walk continuously to perform essential job functions.
• Clear, articulate telephone voice and excellent/professional communication skills required
• Ability to listen effectively, to speak, and write English clearly.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Familiarity with the surrounding area is a plus.
• Must have a clean driving record to meet Resort insurance requirements.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

• Standing, walking,
• Squatting
• Lifting through full range (50+ lbs.)
• Work in temperature extremes of heat, cold, inclement weather

• Proper professional attire is required by following appearance guidelines as set forth in the Employee Handbook.
• Appearance must always be neat, clean, and professional.
• Name badge and proper/uniform must be worn at all times.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance
• Company Paid Long Term Disability
• Direct Deposit
• Flexible Spending Account
• 401K with Match