Service Administrator - Denton, United States - Rush Enterprises, Inc

    Rush Enterprises, Inc
    Rush Enterprises, Inc Denton, United States

    1 month ago

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    Full time

    The Service Administrator is responsible for day-to-day accounting, time keeping, and record keeping functions. The Service Administrator is also responsible for assisting the Service Manager, Service Advisor, & Service Foreman in the performance of their duties.

    Custom Vehicle Solutions is a premier provider of quality products and services to commercial equipment users. We are customer-focused, people-oriented, and financially motivated to deliver excellent outcomes for customers, shareholders, vendors and our people. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.


  • Begin repair order process by obtaining required vehicle information, to include year, make, model, VIN and mileage.
  • Must be able to close R.O.'s correctly and in a timely manner.
  • Review repair orders to ensure that work is completed and additional work and authorizations are noted.
  • Review all technician comments are accurate and appropriate.
  • Review parts on operations are correct (based on level of experience, foremen may need to review), verify parts personnel sign off on parts billed.
  • Enter or adjust all technician time in the business system for non-warranty repairs, from foreman notation on repair orders.
  • Ensure machine charges, oil, gear oil, other supplies, and sublet repairs are properly billed and documented on repair orders.
  • Print customer review of repair orders. Contact customers and advise repairs are complete. Explain completed work and all charges to customers.
  • Obtain customer purchase orders when necessary.
  • Secure credit authorization when necessary.
  • Close out all non-warranty repair orders.
  • Provide, mail, or e-mail invoices.
  • File completed repair orders by repair order number.
  • Keep records of repairs and hours required on each job.
  • Provide technicians with billed hour flag sheet reports daily.
  • Assist in the input and reporting in Rush ServiceLink.
  • Perform general office duties, i.e. filing, typing, faxing, etc.
  • Monitor and order office supplies.
  • Understand and operate various PC based programs and invoicing systems.
  • Must demonstrate positive corporate citizenship and the Rush Driving Principles.
  • Benefits:

  • We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
  • Basic Qualifications:

  • High School diploma or general education degree (GED).
  • One month service experience and/or training; or equivalent combination of education and experience.
  • Valid Driver's License and good driving record.

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