- Warm patient greeting and closing. (AIDET)
- Performs Clinic Rounding per protocol.
- Service Recovery (HEART)
- Adheres to Chief First Impressions Officer (CFIO) standards.
- Maintains Front Desk and Lobby Appearances according to policy.
- Adheres to the CSR Dress Code at all times.
- Makes appointments for patients accurately and efficiently, according to clinic protocols.
- Assists patients with any scheduling concerns.
- Returns patient calls if unable to make appointment at the time of the patient interaction.
- Reschedules appointments as necessary.
- Follows policy for "no shows" and late patients, per clinic protocol.
- Provides accurate detailed information to patients including: arrival times and other necessary information.
- Creates and/or attaches necessary referral per protocol.
- Photo IDs
- Insurance cards
- HIPAA forms
- Treatment/procedure consent forms
- Financial consent forms
- Advance Beneficiary Notice (ABN) forms
- Advanced directives
- Guardianship papers
- Communicates effectively with providers regarding patient scheduling issues as needed.
- Properly verifies and updates patient demographics.
- Properly verifies and updates patient emergency contact.
- Properly verifies and creates hospital account record (HAR).
- Properly verifies and updates patient insurance coverage.
- Distributes appropriate information to new patients.
- Maintains knowledge of current computer updates and insurance information.
- Responsible for handling cash, per clinic protocol.
- Collects copayments and/or prior balances and prepayments.
- Properly closes out Epic cash drawer daily.
- Balances end of day batches associated with credit card machines.
- Assists patients with billing problems or inquiries.
- Follows standard operating procedures for Patient Payment Policies.
- Extra duty assignments.
- Maintains business office equipment.
- Calls for repairs as assigned.
- Orders office supplies as assigned.
- High School Diploma or G.E.D. equivalent.
- Required to perform calculations, complete forms, extensively
- Familiarity with clinic environment preferred.
- Demonstrated ability to work with detailed information.
- Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
- Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
- Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
- Ability to work successfully in a fast-paced environment with frequent interruptions
- Ability to work within a team setting and be supportive of team members.
- Successful completion of yearly competencies.
- Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
- Ability to work effectively with populations of diverse backgrounds and ages.
- Dependable and punctual.
- Strong organizational skills and ability to multi-task.
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Clinic Service Representative - Hamtramck, United States - Henry Ford Health System
Description
GENERAL SUMMARY:
Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides World Class Service Excellence to patients:
EDUCATION AND EXPERIENCE REQUIRED: