Customer Service Representative - Hamtramck, United States - Actron Security

Actron Security Hamtramck, United States

1 week ago

Description

** Customer Service Representative**

Please complete and submit the application below.

**Job Description:**

Responsible for acting as a liaison between our clients, manufacturers, vendors, and our company. Customer service representatives must will willing and able to assists with client concerns, orders, account questions, billing inquiries, and other queries. Representatives must be able to professionally handle all requests and situations with a patient and friendly attitude to ensure a prompt and thorough resolution.

**Requirements:**

Highly detail orientated

Highly developed sense of integrity and commitment to customer satisfaction

Ability to communicate clearly and professionally, both verbally and in writing

Previous experience in customer relations

Basic understanding of daily office operations

Ability to learn basic computer training on a unique operating system(s)

Must be able to pass company background check, with no prior criminal convictions, pending criminal charges, or active arrest warrants

**Job Responsibilities:**

Confer with clients by telephone and in person in order to provide information about company products and services, and obtain information regarding client concerns

Create and keep track of client contact records regarding client interactions and transactions, recording details of inquiries, concerns, and comments, as well as actions taken

Resolve clients services and/or billing concerns using client records and accounting systems

Track and follow up on all customer concerns to ensure an appropriate resolution

Respond to clients in a timely manner to address all questions, concerns, service requests, and product inquiries

Complete contract forms, prepare account data updates, issue service orders, and create bid forms using computers

Answer phones

Assist vendors, clients, potential clients, manufacturers, Central Command operators, service technicians, and installation technicians in product information and testing

Work with QuickBooks to assist clients and vendors with account payment information

Ordering installation products, office equipment and products, and service parts

**Skills:**

Strong communication and listening skills

Solid decision making and analytical abilities

Basic knowledge of computer skills

**Educational Requirements:**

High School diploma

**Apply For This Job:**

Posted: July 26, 2021

Location: Detroit, MI

Team: Detroit, MI

Job type: Full Time

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