- Sedentary Work
- Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
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Patient Service Representative - Rochester, United States - Rochester Regional Health
Description
SUMMARY:
As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers and staff within the department and keep the department running with your exceptional customer service skills
ATTRIBUTES:
Friendly, warm, inviting dispositionExceptional communication skills and professional behaviorAbility to multitask and prioritize commitments
RESPONSIBILITIES:
Patient Support.
Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistance Unit Management.
Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate; oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unitMedical Record Management.
Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic and paper medical recordsEDUCATION:
LICENSES /
CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.PAY RANGE:
$ $17.30
CITY:
Rochester
POSTAL CODE:
14626The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant.
Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employee's Physician or delegate will be considered for accommodations.