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Palm Bay

    Customer Service Tech - Palm Bay, United States - D.R. Horton

    D.R. Horton
    D.R. Horton Palm Bay, United States

    3 weeks ago

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    Description

    Job Description - Customer Service Tech **Job Description**

    Customer Service Tech **Description**

    **D.R. Horton, Inc.** is currently looking for a **Customer Service Technician**. The right candidate's primary goal is to maintain a high level of customer satisfaction of homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

    **Essential Duties and Responsibilities** include the following. Other duties may be assigned.

    Evaluates homeowner repair issues to determine if they are warrantable items

    Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs

    Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting

    Schedules and manages subcontractors to make designated warranty repairs

    Certifies warranty work is completed within contractor obligations

    Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

    Ability to work overtime

    Follows up with homeowners to ensure concerns are addressed in a timely and professional manner

    Processes charge-back documentation and invoices

    **D.R. Horton, Inc., the largest homebuilder in the U.S.,** was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at for more information.

    **Qualifications**

    **Required Qualifications**

    High School Diploma or GED

    3 or more years related experience; including carpentry work, drywall, texture repair and painting

    Must have a vehicle capable of carrying supplies, valid drivers license and be willing to drive among designated communities in daytime and nighttime

    Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop

    Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications

    Proficiency with MS Office and email

    Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision

    Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock. The noise level is generally loud

    **Preferred Qualifications**

    Prior customer service experience

    Experience with minor electrical, plumbing and HVAC repair work

    Ability to work independently and be productive without supervision

    Come join a winning team with a Fortune 500 company We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

    Medical, Vision and Dental

    401(K)

    Employee Stock Purchase Plan

    Flex Spending Accounts

    Life Insurance

    Vacation, Sick, Personal Time and Company Holidays

    **Build YOUR future with D.R. Horton, Americas Builder.**

    **#WeBuildPeople2**

    us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings LinkedIn, Twitter, Facebook, Instagram

    **Job**

    : Warranty **Primary Location**

    : Florida-Palm Bay **Organization**

    : Home Builder **Schedule**

    : Full-time **Job Posting**

    : Oct 6, 2021, 5:00:00 AM

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