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Hamtramck

    VIP Representative - Hamtramck, United States - Motor City Casino

    Motor City Casino
    Motor City Casino Hamtramck, United States

    6 days ago

    Default job background
    Description
    :

    Join the best game in town

    You already know that MotorCity is a great place to play. Now you can join the team that makes this a great place to work, too

    MotorCity offers competitive wages, complimentary meals during your shift, associate discounts, you're paid weekly, your uniforms are paid for, and more

    We're hiring a VIP Representative to join our team. In this role, you'll:
    • Act as a liaison with all other Casino departments.
    • Make responsible decisions pertaining to comping.
    • Interact with the Hotel for comping of rooms and meals.
    • Resolve guest disputes regarding comping of hotel rooms, etc.
    • Resolves guest disputes with all other departments.
    • Attend in-house and outside venue events.
    • Establish and maintain a customer base.
    • Enroll new players and reactivate archived players.
    • Interact with all guests in a warm and professional manner.
    • Perform additional responsibilities as assigned.
    Requirements:
    • Minimum three years of customer service experience.
    • Excellent communication skills.
    • Professional and outgoing personality.
    • Sound knowledge of Word and Excel.
    • Must be flexible with scheduling including shifts, holidays, and weekends.
    • Strong customer service skills.


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