- Provide exceptional service to all hotel guests during their stay
- Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
- Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager
- Perform additional bookkeeping, administrative, and accounting procedures as required
- Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
- Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
- Great communications. and excellent customer service skills are required
- Proficiency with computers is required; experience with reservation and accounting software is desired
- Some college is preferred but a high school diploma or equivalent is required
- Overnight shift; requires flexible hours
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Night Auditor - Sunnyvale, United States - Maple Tree Inn, Hogan Hospitality
Description
Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Maple Tree Inn is seeking a night auditor/part-time guest service agent to join our growing group of hospitality professionals.
Responsibilities
Qualifications