Night Auditor - Mountain View, United States - The Ameswell Hotel

The Ameswell Hotel

Verified Company

Mountain View, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

J
NIGHT AUDITOR
The Ameswell is a hotel for the innovator and adventurer in everyone. Like the community we serve, we are inspired by art, nature, innovation, and technology.

Whether it's keeping you connected or unplugged, working or unwinding—our rooms, common spaces, and grounds are designed to support your work and play.

Join us for something different that you cannot find anywhere else.

As a
Night Auditor you will be responsible for Front Office accounting records and hotel financial records. You will also track room revenue, occupancy percentages, and other Front Office operating statistics. Prepare a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions.
You must have open availability for this position.
You will also be responsible for but not limited to:

Report guest/employee complaints immediately to the Manager.
Be respectful and discreet towards guests, coworkers and property.
Understand and comply with all aspects of the hotel's health and safety policies.
Ensure guest privacy is respected and considered confidential.
Ensure all charges are assigned to the appropriate departments.
Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system.
Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios.
Verify that room rates are correct and post those rates to guest accounts.
Ability to communicate clearly with staff, managers and guests required.
Selfmotivated individual with the ability to work unsupervised and maintain high standards.
Must be able to work a flexible shift including holidays and weekends.
Assists the guests both on the telephone and at the desk, during their stay, often prior to their arrival, as well as after their departure.
Act as a liaison between the guests and the various facilities as well as the numerous services offered by the hotel and its surroundings.
Fulfill guests' needs by providing them with a comfortable, worryfree stay, therefore ensuring a high degree of satisfaction and repeat visits.
Coordinates checkins and checkouts, handling and storing luggage, handling transportation requests, and any other guest need.
Maintain ongoing relationship with "hotelaffiliated" activities around the Bay Area.
Knowledgeable about local car service agencies and policies. Monitors supply and demand for cars and make arrangements for guests as necessary.
Must be a naturally enthusiastic, centered, and organized person to manage the diverse multitracking responsible for this position.
Ability to write, read, count, and file alphabetically and numerically with precision.
Ability to operate basic office equipment, computer and related programs, fax, copier, scanner, etc.
May be assigned other duties or responsibilities as required or directed.

DEPARTMENT STANDARDS:

Observe all departmental rules and regulations, dress code and appearance, behave in a professional manner; demonstrate a friendly attitude to co-workers and all other hotel staff.

Demonstrate teamwork responsiveness when asked to do any task consistent with policies.

SERVICE STANDARDS:

RECOGNITION- Address guests and employees by name. Whenever possible, welcome back returning guests and thank them.

FRIENDLINESS- Greet all guests and co-workers with a warm, friendly smile. Use every opportunity to initiate guest/employee contact by making eye contact, smiling and saying, "good morning", etc.

PROFESSIONALISM- Handle all guest requests, inquiries and concerns as a professional. Take the appropriate action to deal with those needs and resolve issues always with the guest's needs at heart.

RESPONSIVENESS- The needs of our guests will always come first. Ensure that we anticipate those needs before the guest has to ask and respond promptly to ensure their satisfaction.

REWARDS - Sincerely thank each guest for their business and invite them to return.

HOTEL KNOWLEDGE:
Remain informed of all departmental communications and events to provide friendly and professional service to guests and employees.

HOSPITALITY SKILLS:

Through individual effort and teamwork, employees will ensure all guest contact is handled in a friendly and professional manner.

By anticipating guest needs, demonstrating sensitivity and responsiveness, we will ensure complete guest satisfaction and repeat business.

EQUIPMENT KNOWLEDGE:
Observe guidelines for using and maintaining all pertinent equipment. Promptly report all safety hazards and maintenance issues to the Manager.

SAFETY AND SECURITY:
Observe safe work habits and outlined in policies and procedures. Must wear required safety gear as mandated by the job. Strict