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    Customer Service Associate - San Leandro, United States - Aum Insurance Services LLC

    Aum Insurance Services LLC
    Aum Insurance Services LLC San Leandro, United States

    4 weeks ago

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    Description

    Job Description

    Job Description

    About us

    Namaste Insurance Services LLC is a Allstate Insurance Agency located at San Leandro, CA. Our goal is to build up good will, strong relationships and enhance our professional customer-centric reputation.

    Our rapidly growing Insurance Agency is seeking a Customer Service Representative role to join our team. Our ideal candidate must be comfortable with working in a fast-paced environment and preferably have worked in any financial sector.


    Benefits

    Hourly Base Salary Based on Experience

    Paid Time Off (PTO)

    Life Insurance

    Disability Insurance


    Responsibilities

    Responsibilities :

    1. Answers incoming customer calls and assist in creating ways for delivering excellent customer service
    2. Attends to all customer walk-ins and handle billing issues, claims, service questions and general client concerns
    3. Checking to company emails and responding to customers with amicable solutions
    4. Update customer information in the customer service database
    5. Work with the management team to stay updated on product knowledge
    6. Collaborate with the sales team to develop efficient methods for handling issues and for resolving customer queries on a fast pace.

    Requirements

    Skills required :

    1. Bilingual- English and Spanish speakers
    2. Excellent verbal and written communication skills
    3. Minimum 3+ years experience in a Inurance customer service role
    4. Ability to work well in a team environment
    5. Candidate must be savvy with Word, Outlook, Excel and has the ability to multi-task


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