Customer Support Specialist - Sparta, United States - Phoenix Industries

Phoenix Industries
Phoenix Industries
Verified Company
Sparta, United States

1 week ago

Savannah Johnson

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Savannah Johnson

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Description
About the Company

We are creating a new digital platform in the field of additive manufacturing. Our core belief is to bring together passionate individuals with the challenges of the future. We do not believe in rigid job descriptions or resumes, but instead seek diverse personalities who bring their talents, inspirations, and pioneering mindset to the table.

What We Offer

  • Well-connected offices in Berlin (Prenzlauer Berg)
  • Room for development based on your performance and individually tailored development goals
  • We enjoy spending time together and foster team spirit through regular company events
  • We support remote work based on individual needs
  • Subscription to Urban Sports Club for fitness
  • Transportation benefits for BVG company card
  • 30 days of vacation
  • Complimentary drinks in the office
  • Pet-friendly office

What to Expect

  • You will respond to customer inquiries via phone, email, and live chat, providing timely and professional solutions
  • You will troubleshoot and resolve customer issues and complaints, utilizing the ticketing system for efficient tracking and follow-up
  • You will provide detailed guidance to customers, particularly in improving their self-sufficiency in using our customer portal
  • You will conduct thorough follow-ups with
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